Ahmed Ismail
Toronto,ON
Summary
- Good interpersonal & communications skills - both written & oral in both English and Arabic.
- Communication Skills & Telephone Techniques
Overview
4
4
years of professional experience
Work History
FTTX Installation Maintenance & Vodafone Fixed
ENS QATAR
07.2019 - 03.2020
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Customer Service & Sales Executive
IT-SERVE QATAR
07.2018 - 06.2019
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
Data Entry Member, Verify in System, Entering Data
PROTEC QATAR
03.2018 - 06.2018
- Entered data into appropriate fields, databases, records and files.
- Corrected and modified inaccurate files and records.
- Viewed and verified confidential or private information.
- Transferred data from written records, interviews and paper formats via computer, recorders or scanners.
Customer Service Agent
Infinity(Sudatel Sub Contractor) L.L.C.
03.2016 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
No Degree - Diploma in Information & Communication Technology
Smap Institute of Training
Eritrea,Asmera12.2015
Skills
- Daily Reports
- Communication Skills & Telephone Techniques
- Data Validations
- Site Conditions
- Ooredoo Soft Skill and Configuration ISP Training
Timeline
FTTX Installation Maintenance & Vodafone Fixed
ENS QATAR
07.2019 - 03.2020
Customer Service & Sales Executive
IT-SERVE QATAR
07.2018 - 06.2019
Data Entry Member, Verify in System, Entering Data
PROTEC QATAR
03.2018 - 06.2018
Customer Service Agent
Infinity(Sudatel Sub Contractor) L.L.C.
03.2016 - 12.2017
No Degree - Diploma in Information & Communication Technology
Smap Institute of Training
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