Ahmed Imad
Burnaby,British Columbia
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waiter
Catch 22
04.2022 - 03.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Co-Manager
Modatepe Restoran
05.2019 - 10.2021
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
Cashier
Chicken Doner
03.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Master of Science - Architectural And Building Technology
UBC
BC05.2026
Skills
- Food safety understanding
- Order Management
- Bill computation
- Upselling techniques
- Cash Handling
Languages
English
Full Professional
Timeline
Waiter
Catch 22
04.2022 - 03.2023
Restaurant Co-Manager
Modatepe Restoran
05.2019 - 10.2021
Cashier
Chicken Doner
03.2017 - 02.2018
Master of Science - Architectural And Building Technology
UBC
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