Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ahmed Ibrahim

Ahmed Ibrahim

Surrey,BC

Summary

Dynamic operations supervisor with a proven track record at Sushi Restaurant & Cafe, enhancing customer satisfaction through exceptional service and effective team leadership. Spearheaded training initiatives that boosted productivity and ensured compliance with company standards, while adeptly managing inventory and supply chain processes to meet evolving business demands.

Overview

9
9
years of professional experience

Work History

Supervisor of Operations

Sushi Restaurant& Cafe
03.2020 - 07.2023
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Sales Manager

World Vision Technology
08.2017 - 10.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Guest Service Representative

Four-season Resorts Hotels
12.2014 - 08.2016
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Implemented guest feedback system to gather insights for service improvements.

Education

Master of Arts - Sociology

Mansura University
Mansura, Dakahlia, Egypt
08-2023

Skills

  • Customer service
  • Team leadership
  • Operational planning
  • Staff evaluation

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Supervisor of Operations

Sushi Restaurant& Cafe
03.2020 - 07.2023

Sales Manager

World Vision Technology
08.2017 - 10.2019

Guest Service Representative

Four-season Resorts Hotels
12.2014 - 08.2016

Master of Arts - Sociology

Mansura University

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Ahmed Ibrahim