Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Ahmed Ibrahim

customer service Rep
Toronto,SD

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Four Seasons Hotel
Cairo, Egypt
12.2005 - 08.2008
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

MBA - Sicology

Mansoura Universty
Egypt
05.2023

Skills

  • Call Center Operations
  • Multi-Task Management
  • Retail Sales Customer Service
  • Data Entry
  • Problem-Solving Abilities
  • Executive Management Support
  • Customer Relationship Management (CRM)

Languages

English
Professional
Arabic
Native/ Bilingual

Timeline

Customer Service Representative

Four Seasons Hotel
12.2005 - 08.2008

MBA - Sicology

Mansoura Universty
Ahmed Ibrahimcustomer service Rep