Summary
Overview
Work History
Education
Skills
Timeline
Generic

AHMED HAJI

Yellowknife,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional manager at Mcdonald's successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
7
years of professional experience

Work History

Costumer service agent

Strategic Aviation Services
04.2023 - Current
  • Customer service agent with West Jet at Yellowknife's airport since April 2023 to present
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cargo Ramp Agent

CANADIAN NORTH
06.2023 - Current
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Transferred luggage from aircraft to collection areas safely using Tug equipment.
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Manager

McDonald’s restaurant of Canada
11.2020 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Mcdonald’s restaurant of Saudi
10.2016 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Arts Division

Beja

Bachelor of Arts - Business English

High Institute of Applied Language And Computer
Tunisia
07.2013

Skills

  • Softwares :
  • Word, Excel, Power Point

Timeline

Cargo Ramp Agent

CANADIAN NORTH
06.2023 - Current

Costumer service agent

Strategic Aviation Services
04.2023 - Current

Manager

McDonald’s restaurant of Canada
11.2020 - 04.2023

Assistant Manager

Mcdonald’s restaurant of Saudi
10.2016 - 03.2019

Bachelor of Arts - Arts Division

Bachelor of Arts - Business English

High Institute of Applied Language And Computer

Similar Profiles

CREATE PROFILE
AHMED HAJI