AHMED ELSAYED
Winnipeg,Canada
Summary
Efficient and detail-oriented professional specializing in payroll management and accounting support. Proven expertise in payroll processing, regulatory compliance, and financial reconciliation. Strong problem-solving and communication skills contribute to seamless operations and team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative – Corporate Accounts
Payworks
Winnipeg, Canada
01.2024 - Current
- Delivered effective solutions to more than 300 clients regarding their payroll-related concerns through dedicated support.
- Handled payroll processing for select clients ensuring timely and precise payments.
- Supported clients with payroll requirements, such as onboarding new employees and issuing ROE and T4s.
- Ensure all clients' payroll operations are compliant with relevant regulations and company policies.
- Proactively monitor and ensure clients' payrolls are processed on time, identifying and resolving any discrepancies or delays.
- Managed client calls, providing expert help in payroll processing.
- Trained clients on effective use of Payworks software for payroll management.
- Document client interactions and resolutions to maintain client satisfaction.
Accountant Assistant
Kristen Ramsay
Winnipeg, Canada
06.2023 - Current
- Prepare monthly and quarterly GST and PST returns.
- Recording day-to-day transactions through QuickBooks or Simply Accounting.
- Assistance with preparing Corporate Tax Returns and Personal Tax Returns. T1 and T2.
- Collect and record transactions.
- Assistance in the implementation of new accounting software and systems.
- Assistance in month-end and year-end closing processes.
- Conducted monthly bank reconciliations using different accounting software (CaseWare, QuickBooks, and Sage Simply Accounting).
- Reduced financial discrepancies by verifying accounting statements.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Ensured accuracy in all accounting journal entries and records.
Senior Banking Advisor
RBC Advice Centre
Winnipeg, Canada
10.2021 - 12.2023
- Addressed client needs and identified opportunities to enhance customer experience through effective communication.
- Ensured resolution of various customer issues during initial contact.
- Promoted RBC digital capabilities to clients.
- Excelled in handling calls proficiently right from the first week.
- Consistently delivered high performance, receiving acknowledgments from team members.
- Guided new EDB Advisors through training by live demonstration of call handling techniques.
- Selected as one of the initial Advisors for Expert Role Modelling, providing assistance to new advisors and Team Managers Support Chat twice a week.
- Consistently recognized by teammates, Manager and departmental leaders for providing assistance.
Education
B.A. - Arts (Economics & Management)
University of Manitoba
CanadaApplied Accounting -
Red River College
CanadaSkills
- Microsoft Office Suite
- Banking Software Knowledge
- Client training
- Payroll administration
- Accounting software
- Regulatory compliance
- Data entry
- Problem resolution
- A/P and A/R
- Bookkeeping
- Customer service
- Time management
- Communication skills
- Critical thinking
- Call handling
- Team support
- QuickBooks proficiency
- Bank reconciliation
- Tax return preparation
Certification
- PCP Certification
- QuickBooks Pro Advisor
- Sage 50 Simply Accounting Pro Advisor
Affiliations
- Travel
- Cooking
- Reading About new cultures
- Spending Time with Family
Accomplishments
- Awarded for exceptional Customer Service for Q1 with RBC
- Awarded for Team Work for Q2 with Payworks
Languages
English
Full Professional
Education in Progress
- Enrolling in CPA preparatory courses (Summer 2024) to meet prerequisites for CPA PEP.
- Preparing to register for the CPA professional Education Program (PEP) after to pursue CPA designation
References
References available upon request.
Timeline
Customer Service Representative – Corporate Accounts
Payworks
01.2024 - Current
Accountant Assistant
Kristen Ramsay
06.2023 - Current
Senior Banking Advisor
RBC Advice Centre
10.2021 - 12.2023
B.A. - Arts (Economics & Management)
University of Manitoba
Applied Accounting -
Red River College
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