Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Work Availability
Timeline
Hi, I’m

Ahmed EL Masry

Banker
Mississauga-GTA

Summary

Focused Business Development Manager/ Relationship Manager/Customer Relationship Officer with exceptional planning and implementation capabilities. Charismatic, decisive, motivating, creative, strategic, vigorous, consensus-building & innovative leader with customer-focused vision As Business Development Manager drove revenue and secured new business Developed, reviewed and reported on the business development division’s strategy, ensuring the strategic objectives were well understood and executed by the team Impacted organization profitability through effective strategic and tactical management decisions and new business development Steered the entire gamut of Marketing including Brand Management, Promotions, and People Management Incisive acumen in improving revenue & bottom line by building strong relationships with customers Augmented customer experience by establishing and documenting customer service policies and procedures to improve levels of customer & stakeholder satisfaction Experience in mapping client and business requirements, designing customized products by planning, forecasting as per client’s need Expertise in guiding companies to greater efficiency and profitability; reducing organizational barriers, ensuring maximum accuracy and quality Proven skills in improving operations, impact business growth and maximize profits through achievements finance management, cost reduction, internal controls, and productivity/ efficiency improvements Well-disciplined with proven expertise to manage multiple assignments under extreme pressure while meeting tight deadlines schedules Customer Experience & Delight Operations Management MIS & Reporting Training & Development Escalation Management Client & Platform Onboarding Process Improvement Customer Retention Team Management Cross-functional Coordination Seeking a challenging opportunity with a reputable Company / Group as a Finance Manager / Business Analyst /Business Development Manager/ Credit Analyst / Financial Analyst/ Senior Customer Service Officer/ Customer Service Manager where my skills and experience will have a valuable impact

Overview

12
years of professional experience
6
Certifications
3
Languages

Work History

AL HILAL Bank
Abu Dhabi

Relationship Manager-Mortgage
09.2022 - Current

Job overview

  • I am in charge of handling a massive portfolio of home finance customers
  • Building sales pipelines through diversified sources to enhance business growth
  • Engaging in marketing, promotion and business development activities in support of sales , including calling on real estate agents and brokers, financial advisors and other potential referral sources
  • Relationship management and networking with real estates and developers
  • Maintaining communications between the lender and the borrower
  • End to end process management
  • Understanding and supporting the corporation’s policies and procedures to provide proper and effective treatment to all the corporation’s customers
  • Meeting performance targets and aspiring to outperform.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in industry events and trade shows to promote products and services.

Abu Dhabi Commercial Bank”ADCB”
Abu Dhabi

Customer Relationship Officer
12.2017 - 05.2022

Job overview

  • Area:
  • Determining areas of improvement in customer service by maintaining regular contact with home finance customers through various communication channels monitoring customer satisfaction reports & trends and thorough analysis of KPIs (productivity, SLA, churn customer satisfaction)
  • Devising strategies for retention & churn management; ensuring minimal revenue erosion & retention of high revenue customers
  • Excellent track record of surpassing performance targets in mortgage loans
  • Contacting customers to build the relationship and respond to inquiries on account or operational matters
  • Liaising with internal departments and provide instructions to concerned parties on account maintenance tasks
  • Presenting new operations to Credit Approval Committee for their approval
  • Preparing monthly performance reports for management and handling daily exception reports
  • Assisting Customer Sales Manager in finalizing the mortgage loan cases for the entire team
  • SALES & SERVICE
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Commercial Bank International “CBI, Al Muroor
Abu Dhabi

Personal Banker
12.2017 - 07.2017

Job overview

  • Performed intermediate duties and supported branch operational activities and financial services
  • Provided high-quality services to customers within the agreed compliance and regulatory norms
  • Assisted customers in the selection of various accounts and financial services
  • Cross-sold full spectrum of products and services to generate revenue by identifying and responding to customers’ financial, advisory, transactional needs
  • Promoted business for the Bank by maintaining good customer relations & referring customers to appropriate staff for new services
  • Skilled in the areas of a teller, vault, and safe deposit

MASHREQ BANK
ABU DHABI

Sales & Service Officer Electra Branch
06.2013 - 10.2014

Job overview

  • Excellent track record of sourcing & acquiring the highest quality of business by leveraging expertise across the Banking &
  • Financial industry
  • Improved the service levels by following the Mashreq Way service standards
  • Assisted in the handling of the branch in the absence of both Sales and Service Manager and Branch Manager
  • Skilled in managing branch operations, procedures, and policies on credit risk and branch operations
  • Liable for the use of CRM at all times
  • Maintained Bank Ad Corporate Standards in terms of Image, Looks, and Hygiene
  • Led sales, service resources and enhanced the profit, sales, and market share through development and implementation of strategic and tactical sales plans for promoting the sales of Bank’s Retail Banking Products like – Personal Loans / Credit
  • Cards / Investment Products / Bancassurance Products to existing and new customers Corporate / Individual customers in the territory of entire UAE
  • Reported to the Sales Manager / Head of Assets – UAE
  • Coordinated with the Retail Banking and Business Banking team regularly to ensure the smooth business acquisition
  • Conducted regular market research to review, assess, analyze and report on the competitor activities and changing consumer behavior and requirements, and general industry trends
  • Ensured that the service standards of the Bank are met and maintained and no undesirable business is sourced

EMIRATES
ABU DHABI

Sales Supervisor
02.2011 - 06.2013

Job overview

  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

CIBE

Certified Islamic Banking Executive

University Overview

University of Wollongong

Master of Applied Finance

University Overview

IISI, Securities and Investment (CISI)

International Introduction to Securities and Investment, Chartered Institute for

University Overview

Mansoura University

Bachelor Degree of Commerce

University Overview

Skills

Technical Skillsundefined

Certification

Diploma in Computer Application: ICDL, Peachtree Accounting, Accounting Diploma Arabic in 2008

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Boosting the business growth through new client acquisitions while preserving the existing portfolio.

Interests

Animals welfare

Sports

Cinema

Opera

Music

Horse riding

Reading

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Relationship Manager-Mortgage
AL HILAL Bank
09.2022 - Current
Customer Relationship Officer
Abu Dhabi Commercial Bank”ADCB”
12.2017 - 05.2022
Personal Banker
Commercial Bank International “CBI, Al Muroor
12.2017 - 07.2017
Sales & Service Officer Electra Branch
MASHREQ BANK
06.2013 - 10.2014
Sales Supervisor
EMIRATES
02.2011 - 06.2013
CIBE
Certified Islamic Banking Executive
1 2021
University of Wollongong
Master of Applied Finance
1 2017
IISI, Securities and Investment (CISI)
International Introduction to Securities and Investment, Chartered Institute for
1 2017
Mansoura University
Bachelor Degree of Commerce
1 2007
Ahmed EL MasryBanker