Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ahmed Choudhary

Toronto

Summary

Experienced and hardworking individual looking to secure a position as a Transit Operator utilizing customer service, interpersonal, logistical and road sense skills for superior job execution.

Overview

12
12
years of professional experience

Work History

Uber Driver

Uber
04.2022 - Current
  • Transporting customers with care and safety for a great ride-share experience.
  • Ensuring that the right protocols are followed and executed for every ride
  • Maintaining an overall rating of over 4.9 with close to over 3000 rideshares.
  • Maintaining all the requirements and learning to sustain great standing with the company
  • Executing a defensive driving strategy for the safety of myself, the customers, and the public.

Mutual Fund Representative

TD Canada Trust
06.2016 - 12.2024
  • Provided service and advice to clients regarding their investments in GICs, Market Growth GICs and Mutual Funds.
  • Ensured that the client’s Investor’s profile is up to date and their investments are serving their needs and objectives.
  • Educated clients on various options regarding investments in non registered and registered accounts like RSP, TFSA, RESP, FHSA and RIF accounts.
  • Liaising with different departments and partners to resolve client’s issues and concerns.
  • Keeping abreast of industry knowledge, best practices, ongoing trends and competencies.
  • Lead team meetings, huddles, and communications to share best practices and enhance collaboration.
  • Ensured financial well being of the clients through new investments and moving existing investments into suitable investing instruments.
  • Used different technologies and softwares for the execution of tasks and daily responsibilities like MS office, JIRA and various banking applications.

Easy Line Banking Specialist

TD Canada Trust
03.2013 - 06.2016
  • Provided service to TD customers in their basic banking needs like account opening, bill payments, wire transfers and digital banking.
  • Educated clients on different banking products and services so they can make informed decisions about their banking options.
  • Assisted customers in their questions regarding the use of different services on Easy Web and helping them execute those tasks.
  • Collaborate with partners and different departments like Credit Cards, Investments, Resource, Merchant Services and Fraud Investigations to help resolve the issue for the customers.
  • Ensured that the First Call Resolution is adhered to resolve the customer’s query in first interaction.
  • Lead and actively involved in different enterprise wide initiatives like ID8, Summer Learning Series, Advice Lead, Compliance Lead and Digital Literacy.

Education

Bachelor of Science - Industrial Design

Kennesaw State University
United States

Skills

  • Excellent Customer Service, analytical & problem-solving skills
  • Excellent Oral and written communication skills
  • Software Skills- MS Office
  • Standard CPR Trained
  • Defensive Driving Skills of over 15 years with absolutely no infractions

Accomplishments

    Won League of Excellence Award with TD 4 times altogether in 2015, 2017 and 2023 (Twice)

Languages

English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Uber Driver

Uber
04.2022 - Current

Mutual Fund Representative

TD Canada Trust
06.2016 - 12.2024

Easy Line Banking Specialist

TD Canada Trust
03.2013 - 06.2016

Bachelor of Science - Industrial Design

Kennesaw State University

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Ahmed Choudhary