AHMED BARAKAT
Vancouver,Canada
Summary
Perceptive Senior Technical Support Specialist with established technical and sales skills. Bringing over 5 years of professional experience in call center and sales support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successfully supervising 12+ employees and providing individualized training and motivation to each team member.
Overview
5
5
years of professional experience
Work History
Senior Technical Support Specialist
Diligent Corporation
12.2022 - Current
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.
Sales Consultant
Shaw Communications
01.2022 - 01.2023
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Sales Associate
Rogers Communications
07.2019 - 10.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
The Mobile Shop
03.2019 - 07.2019
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Adhered to all store policies, rules, and regulations
- Handled all merchandise with care and packed customer bags neatly.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associates of Political Science - Political Science
Kwantlen Polytechnic University
Skills
- Incident Management
- Network Administration
- Hardware Knowledge
- Technical Issues Analysis
- Application Support
- Desktop Support
- Conflict Resolution
- Technical Expertise
Extracurricular Activities
General Help, Kids Safe, 11/01/21, 12/01/22 House and Events Volunteer, Ronald McDonald House, 01/01/20, 12/01/22
Languages
Arabic
Professional Working
Timeline
Senior Technical Support Specialist
Diligent Corporation
12.2022 - Current
Sales Consultant
Shaw Communications
01.2022 - 01.2023
Sales Associate
Rogers Communications
07.2019 - 10.2022
Sales Associate
The Mobile Shop
03.2019 - 07.2019
Associates of Political Science - Political Science
Kwantlen Polytechnic University