Ahmed Bahdon
Ottawa,Ontario
Summary
- 10 years of customer service experience which enables me to identify client needs, solve problems and minimize business risk
- Ability to work well independently and as a team member, highly flexible and confidential
- Adaptable, diligent, organized and responsible; able to exercise good judgement as well as direction
- Possess the ability to build productive relationships and resolve complex issues
- Clean vulnerable sector check and driver's license
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Lost Prevention Services Limited
04.2019 - Current
- Investigated known or suspected internal theft, external theft, or vendor fraud
- Implemented and monitored processes to reduce property or financial losses
- Conducted store audits to identify problem areas or procedural deficiencies
- Collaborated with law enforcement agencies to report or investigate crimes.
Bank Teller
TD Canada
01.2017 - 04.2019
- Provided confidential, prompt and professional customer service
- Activated cards and other services
- Processed orders, opened accounts and completed credit checks
- Documented any irregularities or defaults in payments
- Managed ATM deposits
- Balanced numbers at the end of each day.
Customer Service Agent
First Air Airlines
01.2013 - 04.2016
- Greeting passengers and customers that approach the counter
- Providing information regarding dates, prices, and availability of flights
- Helping passengers check-in for flights, issuing tickets and checking luggage.
Education
Developmental Service Worker -
Algonquin College
Skills
- Theft Prevention
- CCTV Monitoring
- Incident Reporting
- Investigations
Certification
- First Aid & CPR
- Ontario Security License
- Valid Ontario Class 'G' Driver's License
Relatedexperience
- Loss Prevention Officer, Lost Prevention Services Limited, 04/01/19, Present, Investigated known or suspected internal theft, external theft, or vendor fraud, Implemented and monitored processes to reduce property or financial losses, Conducted store audits to identify problem areas or procedural deficiencies, Collaborated with law enforcement agencies to report or investigate crimes
- Bank Teller, TD Canada, 01/01/17, 04/01/19, Provided confidential, prompt and professional customer service, Activated cards and other services, Processed orders opened accounts and completed credit checks, Documented any irregularities or defaults in payments, Managed ATM Deposits, Balanced numbers at the end of each day
- Customer Service Agent, First Air Airlines, 01/01/13, 04/01/16, Greeting passengers and customers that approach the counter, Providing information regarding dates, prices, and availability of flights, Helping passenger's check-in for flights, issuing tickets and checking luggage's
Volunteer Experience
Program Coordinator, Boys & Girls Club, Summer 2018, Developed and implemented programs and activities, Supervised the safety of children from the ages of 5 to 12 years’ old, Established open communication with parents/caregivers
Languages
English
Elementary
Timeline
Loss Prevention Officer
Lost Prevention Services Limited
04.2019 - Current
Bank Teller
TD Canada
01.2017 - 04.2019
Customer Service Agent
First Air Airlines
01.2013 - 04.2016
Developmental Service Worker -
Algonquin College