Summary
Overview
Work History
Education
Skills
Timeline
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AHMED A. SULIMAN

Mississauga,ON

Summary

Hard working and dedicated individual with extensive experience across multiple industries. Team player with a positive attitude and always willing to learn new skills. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic, organized and results-oriented with a passion for building and maintaining relationships.

Overview

7
7
years of professional experience

Work History

Retail Sales Advisor

Sportchek
06.2016 - 02.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Applied strong problem-solving and interpersonal skills to resolve conflicts
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Followed company policies, rules and procedures to promote company goals and maintain safety
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
  • Completed assigned training to stay updated on important policies and procedures
  • Drove sales by successfully employing upselling and cross-selling strategies
  • Trained new staff to develop excellent product knowledge

Customer Service Representative

CIBC Banking Centre
08.2020 - 02.2021
  • Documented interactions with clients to track requests, problems and solutions
  • Assisted clients in making payments on accounts and setting up payment plans
  • Upheld strict quality control policies and procedures during client interactions
  • Reviewed client account information to determine issues and potential solutions
  • Informed clients about billing procedures, processed payments and provided payment option setup assistance
  • Made outbound calls to obtain account information
  • Educated clients on special saving opportunities and company offerings

Education

Secondary Diploma -

Scarlett Heights Entrepreneurial Academy
Etobicoke, ON
06.2015

Skills

  • Problem solving
  • Adaptive team player
  • High energy attitude
  • Composure under pressure
  • Sales expertise
  • Customer relations
  • Organization
  • Leadership skills

Timeline

Customer Service Representative

CIBC Banking Centre
08.2020 - 02.2021

Retail Sales Advisor

Sportchek
06.2016 - 02.2023

Secondary Diploma -

Scarlett Heights Entrepreneurial Academy

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AHMED A. SULIMAN