Ahmed Arafa
Oakville,Ontario
Summary
Innovative Sales Engineer with 10 years of experience developing data-driven sales strategy and supporting senior leadership with product lifecycle vision. Creative channel analyst leveraging previously untapped demographics and establishing newfound customer bases. Sales software expert, employing tools to greatly improve strategic analysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Sales Engineer
Spider Access Cladding Works and Building Cleaning LLC
03.2022 - 11.2024
- Attending to all administrative duties as indicated by senior management
- Develop sales opportunities by researching and identifying potential accounts
- Set up face-to-face meetings with prospective clients
- Make outbound follow-up calls to existing clients via meetings, telephone and email cross-sell and up-sell
- Maintain Statement of Account for clients and manage accounts reconciliation
- Maintain organized sales records and report month-end goal setting to the senior management team
- Support senior management by completing orders and keeping customers informed of delays and delivery dates
- Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone and attending meetings
- Penetrate all targeted accounts and radiate sales from within the client base.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
Senior Scaffolding Sales Engineer
Manar Al Eskan Formwork & Scaffolding
11.2020 - 01.2022
- Led white-boarding sessions and worked independently to map requirements to valid use cases that highlighted product capabilities
- Developed and managed complex sales programs and project structures, schedules, budgets and resource plans
- Collaborated with sales and engineering to meet and exceed revenue targets
- Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales
- Facilitated functional and technical discovery sessions with team members, customers, potential customers and vendors
- Mastered company product line and configured live product and software demonstrations
- Built relationships through exceptional client service delivery and maintained productive network.
Sales Engineer
Al Shafaar GRC
11.2018 - 12.2019
- Identifying new clients and maximizing customer potential in designated region
- Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs
- Developing and growing long-term relationships with customers
- Help in researching and developing new products
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers
- Developed and implemented pursuit plans for opportunities within assigned key accounts
- Suggested ideas for product evolution and new product variants.
Planning Engineer
Rawanq Al Ibdaa Contracting L.L.C
12.2017 - 01.2018
Technical Office Engineer
Egyptian Armed Forces
09.2013 - 02.2017
Education
Bachelor of Science - Civil Engineering
Arab Academic For Science And Technologies And Maritime Transport
EgyptMBA - Marketing Management and Research
European International University
Skills
- Product Demonstration
- Pricing strategy
- Customer Relationship Building
- Sales Presentations
- Sales Planning
- Account Management
- CRM software proficiencyAX@
- Sales process engineering
Certification
07/01/2020, Project Management Professional (PMP)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Senior Sales Engineer
Spider Access Cladding Works and Building Cleaning LLC
03.2022 - 11.2024
Senior Scaffolding Sales Engineer
Manar Al Eskan Formwork & Scaffolding
11.2020 - 01.2022
Sales Engineer
Al Shafaar GRC
11.2018 - 12.2019
Planning Engineer
Rawanq Al Ibdaa Contracting L.L.C
12.2017 - 01.2018
Technical Office Engineer
Egyptian Armed Forces
09.2013 - 02.2017
Bachelor of Science - Civil Engineering
Arab Academic For Science And Technologies And Maritime Transport
MBA - Marketing Management and Research
European International University
07/01/2020, Project Management Professional (PMP)
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