Ahmed Alman
London,United Kingdom
Summary
- British Citizen
Motivated architecture student with a strong background in customer service, travel planning, and logistics. Experience working as a travel agent and Tesco delivery driver. Currently studying for a BA (Hons) in Architecture, with hands on experience in architectural design and planning.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Tesco
London, United Kingdom
07.2025 - 09.2025
- Assisted in coordinating daily shift schedules, ensuring adequate driver coverage during peak hours.
- Managed customer queries and handled situations professionally, maintaining strong customer satisfaction ratings.
- Maintained accurate delivery records and reported operational issues promptly.
- Delivered customer orders safely, efficiently, and on time while providing friendly, high-quality customer service at every doorstep.
Travel Agent
Toba Travel
London, United Kingdom
03.2022 - 09.2022
- As a travel agent, I worked with customers to plan and book their travel arrangements.
- I provided information about different destinations, booking flights and hotels, arranging car rental and other transportation, and providing advice on sightseeing and activities.
- Managed high pressure workloads after the easing of Covid 19 restrictions and organised complex flight and holiday itineraries, and supported customers with constantly changing travel rules.
- I researched vacation packages, contacted suppliers to get the best deals and negotiated with vendors to ensure my clients got the best value for their money.
- I was also responsible for creating and managing customer accounts, handling payments, and ensuring customer satisfaction.
- My overall goal was to provide exceptional customer service, ensuring every customer had a pleasant and successful experience.
Education
A-Levels - Product Design in Architecture
Barnet Southgate College
London06-2022
BA (Hons) - Architecture
Cardiff Metropolitan University
CardiffSkills
- AutoCAD
- Adobe Photoshop
- Adobe Illustrator
- 3D renders
- Revit
- Sketchup
- Microsoft Word
- Communication skills
- Presentation skills
- Customer service
- Sales
- Site Analysis
- Elevation drawings
Projects
- Integrated Design: Small Interventions, Cardiff Metropolitan University, 01/01/25, 04/30/25, Cardiff, United Kingdom, Designed an 88m² family home with an additional 30m² artist's studio, focusing on accessibility for a disabled child.
- Interdisciplinary Understanding Group, Cardiff Metropolitan University, 02/01/25, 05/31/25, Cardiff, United Kingdom, Designed a transportable café, leading the digital development and site analysis.
- Integrated Design: Dwelling & Community, Cardiff Metropolitan University, Present, Cardiff, United Kingdom, Designing an accessible, sustainable apartment building to support homeless war veterans.
Languages
- English
- Norwegian
- Persian
- Arabic
Timeline
Delivery Driver
Tesco
07.2025 - 09.2025
Travel Agent
Toba Travel
03.2022 - 09.2022
A-Levels - Product Design in Architecture
Barnet Southgate College
BA (Hons) - Architecture
Cardiff Metropolitan University