AHMED ALI
St Catharines,ON
Summary
A results-driven Customer Service & Management Professional with an extensive background in Fast Food Service while prioritizing Customer Experience, Quick Service and Quality Management. My goal is to join a team that values professionalism, teamwork, diligence and a drive to customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Grove
Niagara-on-the-Lake, ON
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to improve service protocols, increasing overall satisfaction rates.
- Handled escalated issues with professionalism, ensuring timely resolution and customer retention.
- Responded to customer requests for products, services, and company information.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
Server /Front of House Server
Conversations Café
Beamsville, ON
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Line Cook / Customer Service Representative
Beavertails
Niagara Falls, ON
05.2023 - 09.2024
- Providing a friendly service to each customer while maintaining quality and speed during high-pressure situations
- Helping out with the store to fill in the gaps when necessary
- Providing accurate and quick cash out's at the end of the day
- Handled guest complaints as per the company's protocol
- Maintained a clean work environment which helps make the work place more effective and efficient as well as a positive experience to the customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook / Customer Service Representative
Mr. Pretzels
Niagara-on-the-Lake, ON
10.2023 - 05.2024
- Possessing a thorough knowledge of the menu while providing the best possible recommendations to customers
- Proficient in the POS system for order management and transaction processing
- Handling more than 200+ orders in high-stress situations
- Maintaining a balance between managing the kitchen and helping out customers
- Helping out with inventory management and maintenance
- Running Marketing campaigns to improve sales during slow periods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Monitored food quality and presentation to maintain high standards.
Skills
Customer Oriented Service
Team Player
Effective Communication Skills
Time Management
Product Knowledge
Food Service Standards
Reliable and Trustworthy
Food presentation
Problem-Solving
Team Coordination
Cleaning and organization
Highly motivated
Cash handling
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Food Handler's Certification .
- Smart serve Certification .
- G Driver's License .
References
- Joaquin +1 (289)-962-6545 , Beaver tails manager .
- chevell +1 (289)-668-1172 , MR PRETZEL supervisor
- Deborah +1 (289) 213-2280 , conversation cafe owner .
Timeline
Customer Service Representative
The Grove
09.2025 - Current
Server /Front of House Server
Conversations Café
10.2024 - Current
Line Cook / Customer Service Representative
Mr. Pretzels
10.2023 - 05.2024
Line Cook / Customer Service Representative
Beavertails
05.2023 - 09.2024