Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

AHMED ALI

St Catharines

Summary

A results-driven Customer Service & Management Professional with an extensive background in Fast Food Service while prioritizing Customer Experience, Quick Service and Quality Management. My goal is to join a team that values professionalism, teamwork, diligence and a drive to customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server /Front of House Server

Conversations Café
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Line Cook / Customer Service Representative

Beavertails
05.2023 - 09.2024
  • Providing a friendly service to each customer while maintaining quality and speed during high-pressure situations
  • Helping out with the store to fill in the gaps when necessary
  • Providing accurate and quick cash out's at the end of the day
  • Handled guest complaints as per the company's protocol
  • Maintained a clean work environment which helps make the work place more effective and efficient as well as a positive experience to the customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Line Cook / Customer Service Representative

Mr. Pretzels
10.2023 - 05.2024
  • Possessing a thorough knowledge of the menu while providing the best possible recommendations to customers
  • Proficient in the POS system for order management and transaction processing
  • Handling more than 200+ orders in high-stress situations
  • Maintaining a balance between managing the kitchen and helping out customers
  • Helping out with inventory management and maintenance
  • Running Marketing campaigns to improve sales during slow periods.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Monitored food quality and presentation to maintain high standards.

Skills

  • Customer Oriented Service
  • Team Player
  • Effective Communication Skills
  • Time Management
  • Product Knowledge
  • Food Service Standards
  • Reliable and Trustworthy
  • Food presentation
  • Problem-Solving
  • Team Coordination
  • Cleaning and organization
  • Highly motivated
  • Cash handling

Certification

  • Food Handler's Certification - 06/2023, Present
  • G Driver's License .

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

References


  • Joaquin +1 (289)-962-6545 , Beaver tails supervisor .
  • chevell +1 (289)-668-1172 , MR PRETZEL supervisor .

Timeline

Server /Front of House Server

Conversations Café
10.2024 - Current

Line Cook / Customer Service Representative

Mr. Pretzels
10.2023 - 05.2024

Line Cook / Customer Service Representative

Beavertails
05.2023 - 09.2024

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AHMED ALI