Ahmed Aden
NETWORK TECHNICIAN
Edmonton,AB
Summary
Experienced internet technician with over 10 years of hands-on experience in managing, installing, and maintaining internet connections and network systems. Proven track record in ensuring optimal functionality and performance of internet services for both residential and commercial clients. Adept at troubleshooting and resolving technical issues with a customer-focused approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Internet Technician
Sahan Internet Services
02.2014 - 11.2023
- Led the setup, installation, and maintenance of internet connections for a diverse clientele in Kakuma
- Diagnosed and resolved network-related issues promptly to minimize downtime and ensure customer satisfaction
- Conducted regular system upgrades and updates to enhance network performance and security
- Trained and supervised junior technicians, fostering a collaborative and efficient work environment
- Implemented best practices in network management and safety standards to safeguard customer data
- Installing and configuring internet modems, routers and switches
- Providing technical support and guidance to customers or end-users
- Troubleshooting internet connectivity issues
- Staying up-to-date with new technologies and industry developments
Internet Technician
Icon Fiber Solutions Ltd
05.2010 - 10.2013
- Installed and configured internet systems for residential and business clients, ensuring reliable connectivity
- Provided technical support and troubleshooting services to address customer complaints and issues
- Maintained detailed records of installations, maintenance, and repairs for future reference and accountability
- Collaborated with team members to develop solutions for complex technical problems
- Assisted in the training of new hires, sharing knowledge and expertise to promote team growth
- Performing network maintenance and upgrades
- Collaborating with other technicians and engineers to resolve complex issues
- Perform data backups and disaster recovery operations
- Set up local area networks and connections to the internet
Education
Diploma - Information Technology
Moya Institute of Technology
03.2018
Skills
- Network Installation and Configuration
- Technical Troubleshooting
- Customer Service and Support
- System Upgrades and Maintenance
- Team Leadership and Training
- Network Security Protocols
Languages
English
Professional Working
Certification
Proficiency Certificate (Internet Service Provider Technician), A
References
Available upon request.
Timeline
Internet Technician
Sahan Internet Services
02.2014 - 11.2023
Internet Technician
Icon Fiber Solutions Ltd
05.2010 - 10.2013
Diploma - Information Technology
Moya Institute of Technology
Similar Profiles
Ziyu LiangZiyu Liang
Intern at Sahan JournalIntern at Sahan Journal
Abdulkadir Mohamed ShuriyeAbdulkadir Mohamed Shuriye
Network Engineer at Sahan Diagnostic CenterNetwork Engineer at Sahan Diagnostic Center
Manish KulshreshthaManish Kulshreshtha
Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)
Keisha MavungaKeisha Mavunga
Brand Associate at Banana RepublicBrand Associate at Banana Republic
Wayne NormanWayne Norman
Security Officer at Comissionair Northern AlbertaSecurity Officer at Comissionair Northern Alberta