Najah Isse
Edmonton,AB
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Horizon North, Peace River, BC
03.2022 - 02.2024
- Welcoming and providing introductory information to clients.
- Allocating guests rooms and issuing room keys and cards.
- Managing the check-in, check-out process for clients.
- Ensuring accurate database entry for room bookings and payment, as well as multiple data entry.
- Assisting in the completion of reports in MS Excel and documentation in MS Word.
- Completing morning daily workload for the housekeepers.
- Seek to understand guest concerns to resolve all issues prior to the guest's departure.
Community Support Worker
Independent Counselling Enterprises, Edmonton, AB
02.2020 - 03.2020
- Motivated clients to enable them to function safely and independently in their communities.
- Provided support on personal hygiene and care.
- Medication administration.
- Prepared meals and provided housekeeping duties relating to the operation of the home.
- Prepared and maintained the required documentation about clients and their daily activities.
- Accompanied clients for doctor's appointments.
- Assisted clients with shopping and budgeting.
- Maintain safety and emergency procedures to meet health and safety standards.
- Lifting and transferring clients from laying through sitting and standing.
Early Childhood Assistant
YMCA, Edmonton, AB
11.2019 - 01.2020
- Understood and complied with provincial YMCA Child Care Standards.
- Planned and implemented consistent child centered programs in accordance with the YMCA and provincial standards.
- Understand each child and their family's specific needs and plans for successful outcomes.
- Carefully adhered to food safety procedures and health guidelines to wash dishes and food packaging containers for childcare programs as needed.
- Strong ability to seek out and provide support for others as a team member.
- Handling comments, suggestions, and concerns in a courteous and professional manner.
Sale Associate
The Children Place, Edmonton, AB
10.2017 - 05.2019
- Customer Service Representative.
- Greeting customers in a friendly manner, organizing products and merchandise.
- Addressing questions and issues throughout the store.
- Maintaining stock and ensuring all items are on display properly.
- Operated cash register and cleaned out the change room throughout the day.
Optometrist Assistant
Edmonton, AB
- Performed scheduling duties and customer reminder calls.
- Assisted patients in choosing frames and purchasing glasses.
- Scheduled appointments-maintained records and files.
- Performed bookkeeping tasks.
- Instructed patients in care and use of glasses or contact lenses.
- Adjusted and repaired glasses as requested by patients.
Education
Alberta High School Diploma -
East glen High School
Ophthalmic Assistant Certificate -
Nait Collage
Alberta Basic Security Guard license -
Certification
- Workplace Hazardous Materials Information (WHIMS)
- First Aid Level C/CPR/AED
- Construction Safety Training (CSTS)
- OSSA Basic Safety Orientation (BSO)
Volunteer Experience
- Taste of Comfort: (To make packed lunches and hand them out for 3 homeless shelters in downtown Edmonton)
- Meals that Mend i.e. (RMHCNA)
- Food Bank Hampers
- Wrap ED community report.
- Helped with a conference for kids at the EIA
- Inner city lunch at Boyle Street Community Services feeding 800+ people.
References
References available upon request.
Timeline
Guest Service Agent
Horizon North, Peace River, BC
03.2022 - 02.2024
Community Support Worker
Independent Counselling Enterprises, Edmonton, AB
02.2020 - 03.2020
Early Childhood Assistant
YMCA, Edmonton, AB
11.2019 - 01.2020
Sale Associate
The Children Place, Edmonton, AB
10.2017 - 05.2019
Optometrist Assistant
Edmonton, AB
Alberta High School Diploma -
East glen High School
Ophthalmic Assistant Certificate -
Nait Collage