Ahmed Abdul Ahad Bilal
Chicago,IL
Summary
Salesforce Administrator with 4+ years of experience optimizing Salesforce CRM environments. Skilled in configuring Salesforce, integrating third-party systems, and managing user support tickets. Achievements include reduced ticket resolution time and enhanced user adoption through effective training and documentation.
Overview
5
5
years of professional experience
Work History
Salesforce Administrator
Universal Information Solutions
Schaumburg, IL
08.2022 - Current
- Administered user and license management to ensure compliance and security during setup and deactivation.
- Oversaw daily ticket queue and support processes, reducing resolution time by 30%.
- Configured Salesforce objects, fields, page layouts, workflows, and validation rules for optimal functionality.
- Designed and implemented complex reports and dashboards to drive informed decision-making.
- Imported and cleansed data into Salesforce in accordance with established data policies.
- Integrated Salesforce with automation platforms, eliminating data silos and saving hours of manual entry weekly.
- Developed training materials and delivered sessions to enhance Salesforce skills across the organization.
Salesforce Administrator Intern
LTIMindtree
Hyderabad, India
10.2020 - 10.2021
- Configured and customized Salesforce objects, page layouts, and validation rules for business process automation.
- Developed reports and dashboards to deliver actionable insights.
- Collaborated with cross-functional teams to gather requirements and propose Salesforce-based solutions.
- Acquired hands-on experience with Salesforce Flow Builder and Process Builder.
Volunteer Salesforce Administrator
Islamic Center
Hyderabad, India
06.2021 - 07.2021
- Assisted in implementing Salesforce to enhance donation management and event coordination for local Islamic center operations.
- Customized standard and local objects to efficiently manage member profiles and donation histories.
- Utilized campaigns and mass email features for targeted communications regarding masjid events and fundraisers.
Education
Master of Science - Information Systems
Trine University
Detroit, MI12-2023
Bachelor in Engineering - Electrical And Electronics
Osmania University
Hyderabad, India12-2020
Skills
- User management
- Report design
- Data import
- Salesforce configuration
- Workflow automation
- Cross-functional collaboration
- Process improvement
- REST/SOAP APIs
- Advanced Excel
Timeline
Salesforce Administrator
Universal Information Solutions
08.2022 - Current
Volunteer Salesforce Administrator
Islamic Center
06.2021 - 07.2021
Salesforce Administrator Intern
LTIMindtree
10.2020 - 10.2021
Master of Science - Information Systems
Trine University
Bachelor in Engineering - Electrical And Electronics
Osmania University
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