Summary
Overview
Work History
Education
Skills
Timeline
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Ahmed Abdul Ahad Bilal

Chicago,IL

Summary

Salesforce Administrator with 4+ years of experience optimizing Salesforce CRM environments. Skilled in configuring Salesforce, integrating third-party systems, and managing user support tickets. Achievements include reduced ticket resolution time and enhanced user adoption through effective training and documentation.

Overview

5
5
years of professional experience

Work History

Salesforce Administrator

Universal Information Solutions
Schaumburg, IL
08.2022 - Current
  • Administered user and license management to ensure compliance and security during setup and deactivation.
  • Oversaw daily ticket queue and support processes, reducing resolution time by 30%.
  • Configured Salesforce objects, fields, page layouts, workflows, and validation rules for optimal functionality.
  • Designed and implemented complex reports and dashboards to drive informed decision-making.
  • Imported and cleansed data into Salesforce in accordance with established data policies.
  • Integrated Salesforce with automation platforms, eliminating data silos and saving hours of manual entry weekly.
  • Developed training materials and delivered sessions to enhance Salesforce skills across the organization.

Salesforce Administrator Intern

LTIMindtree
Hyderabad, India
10.2020 - 10.2021
  • Configured and customized Salesforce objects, page layouts, and validation rules for business process automation.
  • Developed reports and dashboards to deliver actionable insights.
  • Collaborated with cross-functional teams to gather requirements and propose Salesforce-based solutions.
  • Acquired hands-on experience with Salesforce Flow Builder and Process Builder.

Volunteer Salesforce Administrator

Islamic Center
Hyderabad, India
06.2021 - 07.2021
  • Assisted in implementing Salesforce to enhance donation management and event coordination for local Islamic center operations.
  • Customized standard and local objects to efficiently manage member profiles and donation histories.
  • Utilized campaigns and mass email features for targeted communications regarding masjid events and fundraisers.

Education

Master of Science - Information Systems

Trine University
Detroit, MI
12-2023

Bachelor in Engineering - Electrical And Electronics

Osmania University
Hyderabad, India
12-2020

Skills

  • User management
  • Report design
  • Data import
  • Salesforce configuration
  • Workflow automation
  • Cross-functional collaboration
  • Process improvement
  • REST/SOAP APIs
  • Advanced Excel

Timeline

Salesforce Administrator

Universal Information Solutions
08.2022 - Current

Volunteer Salesforce Administrator

Islamic Center
06.2021 - 07.2021

Salesforce Administrator Intern

LTIMindtree
10.2020 - 10.2021

Master of Science - Information Systems

Trine University

Bachelor in Engineering - Electrical And Electronics

Osmania University

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Ahmed Abdul Ahad Bilal