Ahmed Abdel-Samie
St. John's,Canada
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Al Meera Group
04.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Assistant
Al Meera Group
11.2016 - 04.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Call Center Customer Service Representative
Ksoft Solution
02.2016 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Representative
Al Jazeera Media Network
02.2015 - 02.2016
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Micro Tunneling Lead Project Engineer
Tunnels by Masters Tunnelling Operations
01.2020 - 06.2023
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified technical risks within managed projects.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Site Electrical Engineer (DP’s, Control Containers, AVN Machines)
- Micro Tunneling Site Engineer (permits, project plan, site management, invoicing)
- Operating different types of Micro-tunelling machines such as RASA, Vermeer Axis, HK, MTS Machines drom 800 to 3600 diameter
Micro Tunneling Project Engineer
Bothar Boring and Tunnelling Operations
05.2019 - 01.2020
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified technical risks within managed projects.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Shaft excavation and preparations for Micro-tunneling machines
- Site Electrical Engineer (DP’s, Control Containers, AVN Machines)
- Micro tunneling Site Engineer (permits, project plan, site management, invoicing)
- AVN diameter from 600 to 3000 operating experience and Operating Vermeer Axis machine
Micro Tunneling Site Electrical Engineer
Bothar Boring and Tunnelling Operations
02.2018 - 05.2019
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Provided on-site engineering and technical services during installation and fielding processes.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Site Electrical Engineer (DP’s, Control Containers, AVN Machines)
- Micro tunneling Site Engineer (permits, project plan, site management, invoicing)
- AVN 1200, 1000 & 800 operating experience and Operating Vermeer Axis machine
Admission Student Support
Qatar University
01.2013 - 01.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Registrations Student Assistant
Qatar University
01.2012 - 01.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
Cashier Assistant
Qatar University
01.2011 - 01.2012
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Education
Master of Science - Energy Systems Engineering
Memorial University of Newfoundland
St John’s, NL04.2025
Bachelor of Science - Electrical Engineer
Qatar University
Qatar 07.2015
High School Diploma -
Al-Wakra Independent Secondary School For Boys
Qatar 06.2010
Skills
- Communicating in Arabic (Mother Tongue) & English
- Broad use of office programs: Word, Excel, PowerPoint
- Good in MatLab
- Good in C
- Good in PLC
- Project Management
- Adaptability and Flexibility
- Change Management
- Team Leadership
Languages
Arabic
Native or Bilingual
English
Full Professional
Certification
Certified Internal Auditor for ISO:9001, Quality Management System
Timeline
Micro Tunneling Lead Project Engineer
Tunnels by Masters Tunnelling Operations
01.2020 - 06.2023
Micro Tunneling Project Engineer
Bothar Boring and Tunnelling Operations
05.2019 - 01.2020
Micro Tunneling Site Electrical Engineer
Bothar Boring and Tunnelling Operations
02.2018 - 05.2019
Customer Service Representative
Al Meera Group
04.2017 - 01.2018
Warehouse Assistant
Al Meera Group
11.2016 - 04.2017
Call Center Customer Service Representative
Ksoft Solution
02.2016 - 11.2016
Call Center Representative
Al Jazeera Media Network
02.2015 - 02.2016
Admission Student Support
Qatar University
01.2013 - 01.2014
Registrations Student Assistant
Qatar University
01.2012 - 01.2013
Cashier Assistant
Qatar University
01.2011 - 01.2012
Master of Science - Energy Systems Engineering
Memorial University of Newfoundland
Bachelor of Science - Electrical Engineer
Qatar University
High School Diploma -
Al-Wakra Independent Secondary School For Boys
Certified Internal Auditor for ISO:9001, Quality Management System
Key Modules
- Senior Design Project: Design and Implementation of a Fuel Cell Powered Electric Vehicle
- Elective Courses: Selected Topics in Electric Machine Drive, Industrial Control, Operation of Power Systems, Selected Topics in Power Electronics
Key Modules
- Senior Design Project: Design and Implementation of a Fuel Cell Powered Electric Vehicle
- Elective Courses: Selected Topics in Electric Machine Drive, Industrial Control, Operation of Power Systems, Selected Topics in Power Electronics
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