Ahmad Sohail Yousufzai
2969 Fairlea Crescent, Ottawa
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
Pay2Day
1440 Bank Street, Ottawa, ON
10.2023 - Current
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Implemented improvements in internal workflows, reducing processing time for account opening procedures.
- Managed client financial portfolios to minimise risk and optimize returns.
- Created and implemented innovative financial strategies to increase profitability.
- Developed targeted marketing campaigns to attract new clients and expand market share within the region.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
Reporting/distribution Officer
Organization for Relief Development (ORD)
Balkh, Afghanistan
03.2018 - 02.2021
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Oversaw the implementation of automated systems for tracking products throughout the supply chain, improving visibility and traceability.
- Communicated and collaborated with distribution and sales personnel to resolve shipping and chargeback issues.
Project supervisor
Rural Rehabilitation Association for Afghanistan (NPO/RRAA)
Balkh, Afghanistan
01.2014 - 02.2018
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Analyzed project performance data to identify areas of improvement.
- Mentored junior team members for professional growth, improving overall team performance.
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
Senior Project Officer
Agency for Technical Cooperation and Development (ACTED)
Faryab, Afghanistan
01.2010 - 12.2013
- Analyzed project data to identify trends and areas for improvement.
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and implemented project plans and budgets to ensure successful execution.
- Expanded organizational capacity by identifying opportunities for growth and development within the team.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and monitored project schedules, budgets and objectives for successful completion.
Education
Bachelor in Management Studies - Management
Indian School of Business Management And Administration
02.2015
Diploma in Information technology - General
Kardan Institute of Higher Education
05.2009
12th grade -
Bakhtar High School
01.2002
Skills
- Customer Service
- Sales and Promotions
- Effective Multitasking
- Marketing
- Loan and grant knowledge
- Teamwork and Collaboration
- Computer Skills
- Order Processing
- Customer Account Management
- Call Management
Languages
English
Full Professional
Persian
Native or Bilingual
Hindi
Professional Working
Pashto
Native or Bilingual
Reference
Name: Shabir Sakha
Position: District Manager Pay2Day
Contact: (613) 501-6462
Timeline
Financial Services Representative
Pay2Day
10.2023 - Current
Reporting/distribution Officer
Organization for Relief Development (ORD)
03.2018 - 02.2021
Project supervisor
Rural Rehabilitation Association for Afghanistan (NPO/RRAA)
01.2014 - 02.2018
Senior Project Officer
Agency for Technical Cooperation and Development (ACTED)
01.2010 - 12.2013
Bachelor in Management Studies - Management
Indian School of Business Management And Administration
Diploma in Information technology - General
Kardan Institute of Higher Education
12th grade -
Bakhtar High School