Ahmad Sohail Najwa
Brampton,ON
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Dr Ahmad Salaar & Associates Dental Practice
10.2014 - 04.2024
- Promoted positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Acted as liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in timely manner.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Science - Dentistry
Liaquat University of Medical And Health Sciences
PakistanSkills
- Insurance Verification
- Billing Procedures
- Office Supply Management
- File Management
- Dental Terminology
- Patient Scheduling
- First Aid CPR AED
- Computer Proficiency
- Treatment room setup
- Patient documentation
- Dental Radiography
- Excellent multitasking capability
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Certification
First Aid, CPR-C and AED
Timeline
Dental Office Receptionist
Dr Ahmad Salaar & Associates Dental Practice
10.2014 - 04.2024
Bachelor of Science - Dentistry
Liaquat University of Medical And Health Sciences
First Aid, CPR-C and AED
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