Ahmad Sohail Najwa
Brampton,ON
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Dr Ahmad Salaar & Associates Dental Practice
10.2014 - 04.2024
- Promoted positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Acted as liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in timely manner.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Science - Dentistry
Liaquat University of Medical And Health Sciences
PakistanSkills
- Insurance Verification
- Billing Procedures
- Office Supply Management
- File Management
- Dental Terminology
- Patient Scheduling
- First Aid CPR AED
- Computer Proficiency
- Treatment room setup
- Patient documentation
- Dental Radiography
- Excellent multitasking capability
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Certification
First Aid, CPR-C and AED
Timeline
Dental Office Receptionist
Dr Ahmad Salaar & Associates Dental Practice
10.2014 - 04.2024
Bachelor of Science - Dentistry
Liaquat University of Medical And Health Sciences
First Aid, CPR-C and AED
Similar Profiles
Tracy ArmstrongTracy Armstrong
Dental Office Manager at Plum Dental (Acquired Practice/ Dr. Michael Barry)Dental Office Manager at Plum Dental (Acquired Practice/ Dr. Michael Barry)
Nur Fatini Binti Nor Ahmad ZabideeNur Fatini Binti Nor Ahmad Zabidee
Clinic Assistant at Mediklinik Rakyat Dr Naim AhmadClinic Assistant at Mediklinik Rakyat Dr Naim Ahmad
Yvonne RodriguezYvonne Rodriguez
Clinical Coordinator at Allergy Sleep and Lung Care / Dr. Imtiaz AhmadClinical Coordinator at Allergy Sleep and Lung Care / Dr. Imtiaz Ahmad