Ahmad Shah Ludin
Northport,NS
Summary
Seeking a position with a solid interest in working with a professional team to bring well-positioned knowledge of professional field.
My key strengths that I would like to bring to your business are of my experience of Customer Care skills. I have over 5 years’ experience in return & exchange worker, customer care, customer relations, online & offline businesses where I have taken on many responsibilities while keeping numerous tasks on track. In addition, I have great organizational skills, teamwork skills and communicational skills that would be an asset for your company. My core values are commitment, efficiency, passion and reliability, with that said I believe I will be a great addition to your team.
Overview
11
11
years of professional experience
Work History
Admin & Customer Representative
Macro Digital
11.2020 - Current
- Contact & helping customers to helping our product and design
- Listen to customers’ questions and concerns & provide answers and solutions
- Prepare, organize and data
- Assist and manage working projects
- Schedule and manage meetings with customers
- Plan and schedule work with workers and designers as per project schedule
- Assist and analyze status of project
- Demonstrate problem solving skills and decision-making skills
- Data entry: Client’s data entry with accuracy
- Maintain A/C payable
- Analize spreadsheets and invoices
- Reconcile the general ledger accounts & prepare monthly journal entries
- Prepare financial report quarterly and annually
- Assist in gathering information & filing business documented information
- Administration, marketing & accounting knowledge
Online Sales & Marketing Manager
Tucson Beads & NewYork Gemco
01.2016 - 01.2019
- Generated more clients for growth of company
- Target new customers to increase sales
- Planning for Monthly, quarterly & annual sales target
- Controlled sales revenue monthly, quarterly and annually
- Managed stock control and reordered products
- Customer service problem solving and customer care
- Trained new employees on product quality check, listing, selling, customer care and stock arrangements
Online Customer Care Representative
Tucson Beads & NewYork Gemco
01.2014 - 01.2016
- Inspect the returned merchandize purchased
- Report to warehouse for returned, exchanged or fully refunded transactions
- Help manager to create purchase return transactions
- Respond to international customers’ calls & Emails for product quotations, custom orders, shipment updates, new orders & order queries
- Contact new & repeated customers for New Arrivals, New Offers, Discount, and Coupon-Codes
Shif Manager
Burrito Houz
06.2023 - Current
- Take orders from customers and process payments accurately
- Ensure food is served in a timely manner and at the correct temperature
- Assist with inventory management and restocking supplies as needed
- Provide excellent customer service and address customer concerns or complaints
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maintain a clean and organized work area, including cleaning equipment and utensils
- Collaborate with team members to ensure efficient and effective operations.
- Tracked receipts, employee hours, and inventory movements.
- Closing daily sale at the end of shift and tally the total amount & sales accurately.
Education
Bussiness Accounting
ACCA
United Kingdom06.2013
ACCA - Business Accounting
ACCA
UK06.2013
Higher diploma In Business Accountancy - Bussines & Accounting
WES (World Education Services)
06.2013
Skills
- Excellent customer service skill
- Customer service focus
- Great organizational skill
- Decision-Making
- Schedule & manage meetings
- Problem solving
- Gathering and filling information
- Demonstrate problems
- Assist in projects
- Employee Training
- Punctual and Reliable
- Ability to work independently and in a team environment
- Database entry
- General ledger account
- Accounts payable & receivable data entries
- Financial reporting
- Analytical and problem solving
- Attention to detail and accuracy
- Internet
- Ms Office
- QuickBooks
- Outlook
Cover Letter
Dear Hiring Manager, I am extremely pleased that your accomplished company is hiring for the position of Return & exchange Co-Worker & Customer Service Representative. It is immensely inspiring that your company has started with the determination of like-minded people and grew to the high place to where it is now. I would like to introduce myself and explain why I would be honored to be offered a position within your company. My key strengths that I would like to bring to your business are of my experience of Customer Care skills. I have over 5 years’ experience in return & exchange worker, customer care, customer relations, online & offline businesses where I have taken on many responsibilities while keeping numerous tasks on track. In addition, I have great organizational skills, teamwork skills and communicational skills that would be an asset for your company. My core values are commitment, efficiency, passion and reliability, with that said I believe I will be a great addition to your team., Sincerely, Ahmad Ludin
Languages
English
Full Professional
Persian
Full Professional
Urdu
Full Professional
Hindi
Professional Working
Arabic
Professional Working
Irish
Bilingual or Proficient (C2)
Timeline
Shif Manager
Burrito Houz
06.2023 - Current
Admin & Customer Representative
Macro Digital
11.2020 - Current
Online Sales & Marketing Manager
Tucson Beads & NewYork Gemco
01.2016 - 01.2019
Online Customer Care Representative
Tucson Beads & NewYork Gemco
01.2014 - 01.2016
Bussiness Accounting
ACCA
ACCA - Business Accounting
ACCA
Higher diploma In Business Accountancy - Bussines & Accounting
WES (World Education Services)
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