Ahmad Samim Khairkhoa
Toronto
Summary
- Provided exceptional patient-centered support in a high-paced medical laboratory and hospitality environment, ensuring smooth front-desk operations, accurate appointment scheduling, and confidential handling of medical records — skills directly transferable to assisting in clinical settings such as hair transplant procedures.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wellwise By Shoppers Drug Mart
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cosmetic Boutique Owner
Krystal Beauty Boutique
10.2020 - 10.2022
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Systematized daily opening/closing procedures to streamline operations while ensuring adherence to safety protocols.
Front Desk Agent
Kabul Serena Hotel
07.2020 - 10.2021
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Systematized daily opening/closing procedures to streamline operations while ensuring adherence to safety protocols.
Education
Diploma - Medical Laboratory (Approved By WES Canada)
Roghtia Medical College
Kabul Afghanistan 07.2020
Skills
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Follow-up skills
- Paperwork processing
- Team development
Languages
English,
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Timeline
Customer Service Representative
Wellwise By Shoppers Drug Mart
01.2023 - Current
Cosmetic Boutique Owner
Krystal Beauty Boutique
10.2020 - 10.2022
Front Desk Agent
Kabul Serena Hotel
07.2020 - 10.2021
Diploma - Medical Laboratory (Approved By WES Canada)
Roghtia Medical College
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