Ahmad Sameer Mohammad
Scarborough,ON
Summary
Dedicated entrepreneur with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Field Service Technician
Ledcor
04.2023 - Current
- Installed and configured computer hardware, operating systems and applications.
- Provided technical support to users with diverse range of IT issues.
- Troubleshot network connectivity problems for local and remote users.
- Resolved software related issues on both desktop and laptop computers.
- Diagnosed hardware related faults and replaced defective components.
- Performed regular maintenance checks on all IT equipment in the office.
- Configured IP addresses for new workstations and troubleshooted network problems.
Cable Installation Technician
DHT
04.2016 - 08.2022
- Over 6 years of experience in installing Rogers home phone line rewiring, relocating or re-routing, TV, internet and smart home monitoring cameras.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Installed outlets, drops, converters, modems and digital terminals.
- Repaired equipment to support continual service.
- Promoted additional services and products to increase sales.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Offered education and resources to streamline customer product adoption and use.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Provided onsite technical support and troubleshooting for IT hardware and software issues.
Customer Service Cashier
Harvey's and Swiss Chalet
Markham, ON
02.2013 - 12.2015
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Help Desk Technician
Jahaan
Kabul, Afghanistan
01.2008 - 09.2011
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Increased overall company performance through improved IT uptime and cost reductions.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Assisted customers with instructional support and product troubleshooting.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Monitored service orders to completion and closed service tickets.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Education
High School Diploma -
Scarborough Centre For Alternative Studies
01.2016
Bachelor of Science - Computer And Information Systems
Kabul Education University
03.2007
Skills
- Client relations
- Task prioritization
- Device Configuration
- User Training
- System Repairs
- Computer-assisted diagnostics
Timeline
Field Service Technician
Ledcor
04.2023 - Current
Cable Installation Technician
DHT
04.2016 - 08.2022
Customer Service Cashier
Harvey's and Swiss Chalet
02.2013 - 12.2015
Help Desk Technician
Jahaan
01.2008 - 09.2011
High School Diploma -
Scarborough Centre For Alternative Studies
Bachelor of Science - Computer And Information Systems
Kabul Education University
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