Rumi ILHAM
Toronto,ON
Summary
Dedicated and results-driven professional seeking employment opportunities where I can leverage my skills in customer service, problem-solving, and adaptability to contribute effectively to an organization's success, ensuring fair access to parking spaces while upholding community safety and cooperation. Eager to apply my skills and contribute to maintaining order.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Paragon Security
Toronto, ON
01.2025 - Current
- Conducted mobile patrols across multiple sites, responding to alarms, emergencies, and client requests.
- Managed incident reports, team briefings, and shift handovers to maintain clear communication and operational continuity.
- Trained and mentored new guards on site procedures, de-escalation tactics, and emergency protocols.
- Security breaches, and safety deficiencies, while ensuring effective use of two-way radios for real-time communication.
- Verified restricted area passes using mobile card readers and escorted unauthorized individuals from restricted areas.
Fiber Optic Technician
Bell
01.2021 - 12.2024
- Set up service for customers by installing, repairing, connecting, and testing
- Used Optical Fiber Fusion Splicer, fiber optical power meter
- Measured signal strength of televisions, telephones, and internet
- Install modems, Wi-Fi pods, TV boxes, fiber jack, and cat5 internet jacks
- Placing aerial weirs, buried wires, and temp wire to the president
- Drive to different locations in Ontario to provide service to customers
Retail Sales Associate
BABATEL/ PHONE CARDS PLUS
04.2018 - 12.2020
- Managed the store
- Inventory and cash flow at opening and closing to ensure the store is in presentable condition
- Exceed daily sales targets
- Handled various accounting transactions.
- Used POS system, Microsoft Office to process sales, returns, online orders, and gift card
- Improve our excellent knowledge to instruct customers for outstanding customer service
Education
International Business
Seneca College
Toronto01.2024
Post-graduate -
Marc Garneau Collegiate Institute
Toronto01.2020
Skills
- 5 years of customer service experience
- Problem-solving and Decision-Making, Strong interpersonal skills
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
Certification
- Certificate of appreciations
- New Horizon Healing & Hope coalition
- Certificate of Mental Health First Aid
- First Aid “B” and “C” level training
- Certificate and training for Use of force
- Licensed Security Guard
Timeline
Security Officer
Paragon Security
01.2025 - Current
Fiber Optic Technician
Bell
01.2021 - 12.2024
Retail Sales Associate
BABATEL/ PHONE CARDS PLUS
04.2018 - 12.2020
International Business
Seneca College
Post-graduate -
Marc Garneau Collegiate Institute
Similar Profiles
Harmanpreet SinghHarmanpreet Singh
Mobile Supervisor at Paragon SecurityMobile Supervisor at Paragon Security
Ethan LeBlancEthan LeBlanc
Security Guard at Paragon SecuritySecurity Guard at Paragon Security
Arjun SharmaArjun Sharma
Security Guard at Paragon SecuritySecurity Guard at Paragon Security
Anmol FarishtaAnmol Farishta
Tutor at TutorTutor at Tutor
Jose Alfonso TaboadaJose Alfonso Taboada
Content Curator at Score Media & GamingContent Curator at Score Media & Gaming