Ahmadreza Tavana
Edmonton,AB
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Committed with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Student Mentoring
University of Alberta
08.2024 - 01.2025
- Established student mentoring program, pairing upperclassmen with underclassmen to foster academic and social support.
- Maintained daily student records and evaluated student progress.
- Collaborated with multidisciplinary teams to develop comprehensive support plans tailored to each student''s unique behavioral needs.
- Provided mentorship and guidance to occupational therapy students during their fieldwork placements, enhancing their professional growth and development.
Digital Marketing
Bakery Department
04.2023 - 12.2023
- Optimized digital marketing efforts through SEO, SEM, and email nurturing campaigns, driving increased web traffic and conversions.
- Improved customer engagement by conducting regular surveys, analyzing feedback, and making necessary adjustments to digital marketing efforts.
- Developed strategic plans for digital marketing initiatives, resulting in increased brand awareness and lead generation.
- Contributed to the development of a comprehensive digital marketing strategy that consistently exceeded financial targets.
- Collaborated with cross-functional teams to create integrated digital marketing campaigns for product launches and promotions.
- Trained staff members in best practices for digital marketing techniques and tools, increasing overall team efficiency.
Cashier
V Cafe
01.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Coordinator of Annual Party
Sharif University of Technology
10.2022 - 03.2023
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Education
Master of Science - Computer Science
University of Alberta
Edmonton, AB09.2026
Bachelor of Science - Electrical Engineering
Sharif University of Technology
Tehran, Iran06.2024
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skill
- Cleaning and sanitizing
- Reliability and punctuality
- Schedule Coordination
- Customer Relations
- Organizational abilities
- Social media digital marketing
- Work Planning and Prioritization
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
Languages
English
Native or Bilingual
Persian
Native or Bilingual
French
Elementary
Arabic
Elementary
Timeline
Student Mentoring
University of Alberta
08.2024 - 01.2025
Digital Marketing
Bakery Department
04.2023 - 12.2023
Coordinator of Annual Party
Sharif University of Technology
10.2022 - 03.2023
Cashier
V Cafe
01.2022 - 07.2023
Master of Science - Computer Science
University of Alberta
Bachelor of Science - Electrical Engineering
Sharif University of Technology
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