Ahmadou Gitteh

• Provided front-line IT support to students, faculty, and staff, resolving technical issues related to hardware, software, and network connectivity
• Assisted users with password resets, account access, VPN setup, and troubleshooting email and remote access problems
• Managed helpdesk ticketing system by tracking, prioritizing, and resolving IT service requests in a timely manner
• Supported classroom AV equipment, including projectors, computers, and sound systems, to ensure seamless in-class technology operation
• Provided guidance on cybersecurity best practices, software usage, and institutional IT policies to enhance user awareness and security compliance
• Collaborated with other IT departments to escalate and resolve complex technical issues
• Delivered excellent customer service by maintaining professionalism, patience, and effective communication during all user interactions
• Documented common issues and solutions to contribute to the development of an IT knowledge base
• Configured hardware, devices, and software to set up work stations for employees.

Develop programs and procedures for Program Officers and Investigative Analysts with Immigration to follow

• Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
• Create e-trackers for monitoring and Evaluation purposes for the POs and IAs
• Gather, clean and analyze data for regional and national offices within the Case Management Branch of IRCC
• Advise and guide management and staff on data and tool related matters within Case Management Branch of IRCC
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
• Provided technical support for troubleshooting analytics and reporting issues.

• Deputized for the store manager and mostly run the stores in the afternoon
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with

• Developed strong relationships with customers by uncovering their individual needs and providing effective financial solutions
• Help clients with step-By-step loan application on phone
• Contributed to the team's success by getting to meet all monthly goals
• Ensured all financial documentation was properly completed and sent to head office on time
• Responsible for taking minutes of quarterly meetings and providing summary notes to the manager
• Listen to client grievances and take them up with the store Manager to be resolved.
• Identified opportunities for upselling and cross-selling by analyzing client needs, resulting in revenue growth.
• Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.