Decisive Key Holder/ Manager with proven record of success in customer-oriented roles. Excels in a variety of environments by adapting strong work ethic into environment and using persuasive communication to drive sales. Customer service expert with 2 years of manage-based experience and superior knowledge of POS system operations.
Trained new employees on store policies, product knowledge, and sales techniques.
Conducted regular performance reviews with staff to set goals and improve service levels.
Adapted quickly to changing priorities, managing multiple tasks efficiently under pressure.
Managed team of sales associates to ensure high-quality customer service and achieve sales targets.
Independently managed end-of-day store closing procedures effectively and in a timely manner.
Delivered prompt, responsive and knowledgeable service for guests.
Trained employees in proper sales and service techniques to consistently achieve targets.
Verified store compliance with policies, procedures and standards.
Responded to customer requests and complaints and resolved issues to customer satisfaction.
Managed end-of-day closing procedures effectively and in a timely manner.