Overview
Work History
Education
Skills
Certificatestrainings
Personal Information
References
Certification
My Native Language is Pashto and i can speak English, Dari, Persian and Urdu as well .
Languages
Timeline
Generic

Ahmad Farid Safi

Rancho Cordova

Overview

16
16
years of professional experience
1
1
Certification

Work History

Market Research Analyst, Team Leader and Outbound

Etisalat Afghanistan Telecommunication
08.2013 - 04.2024
  • Competitive analysis for market landscape Monitoring any project running by commercial Providing analytical information for senior management Designing qualitative and quantitative questionnaire, Sampling Survey Analyzing the surveys data Handling discussion groups and moderating it Business analysis for drafting future product and services Implementation of any marketing project Coordinating in achieving the organization strategy Making sure that all the activities are according to role and regulation Developing business strategic plans and budget forecast Drafting any type of survey (online, face to face, telephonic and field long and short surveys) Mystery calling and mystery shopping Making data entry for any type of survey Strong evaluation and monitoring skills Designing the questionnaires for any research survey Making the presentation for the final survey result Strong ability to monitor and moderate for any group discussion Monitoring the surveys reality and credibility Performed Up-selling and cross selling to every new products Provided monthly performance report for agents, team leaders and supervisors Made the final analyses report for the commercial management Reported the update activities of competitors via Facebook, website, mass media & customer Care

Direct Sales and Franchise Representative

Etisalat Afghanistan Telecommunication
04.2012 - 04.2013
  • Main contract point for sales new products and services for the customer service
  • Educates customers about existing and new products and services which may include promotional sales Customer Interaction, Welcoming Customer (greeting customer with smile and confidence) Customer queries (Complete knowledge of Etisalat new offers/promos and all Products Purchasing New Sim Card through Direct Sales Franchise Branches Registration and replacement of new Sims to customer through jacket and sim documents
  • Activation of new promotion, Internet, new promotion Application
  • Achieving service targets (Customer care Operation KPIs Attend Weekly meetings and assist with determination of requirements Effectively and accurately communicate according to customers problem Communicate ideas for improving company processes with a positive and Constructive attitude and For developing this attitude in others.

Call center Representative Customer Care Department

Mtn Afghanistan Telecommunication
04.2009 - 08.2011
  • Answering of the 150 customers call each day and referring their problems/complaints Suggestion to the related department, once the complaints assigned made follow up Either they are solved or not.
  • Assure that the excellent customer satisfaction and ensure the best quality service is Delivered to the customers
  • Informing the customers regarding new promotions and products and helping them for new GSM reservations
  • Searching the ways how to get better customers satisfaction
  • To represent the company in a professional manner in order to maintain the company’s image at all times
  • To prepared and be responsible for management, motivation, performance, training and support of staff Both in an efficient manner and in accordance with the agreed programmed.
  • To report any perceived threats to the Company and to ensure that the appropriate action is taken without delay.

Admin and Finance Officer

AHTTP NGO FUNDED BY UASID LGCD PPROJECT
01.2008 - 12.2008
  • Provided over all admin, finance and logistics support to all staff of the company Processed receipt, issue, stores requests and discrepancy report documentation as well managing all staff attendance and monthly financial report for the project reporting all to the direct supervisor
  • Conducted physical inspection for all assets and recorded them on system and reconciled petty cash expenditure on stores items
  • LGCD interns are regularly included in the bi-weekly meetings of the entire staff, during which current issues relating to Project in general, and to specific foreign assistance programs in particular, are presented and discussed.

Education

BBA - Business Management

Khorasan University of Higher Education
Nangarhar, Afghanistan
12.2014

GED -

Professional College of Commerce & Management
Peshawar , Pakistan
12.2007

High School Diploma -

Syed Jamaluddin High School
Peshawer, Pakistan
01.2002

Skills

  • Financial Affairs, and good at (Budget policy) Financial Procedures, Presentation Techniques (Presented different Presentations) Financial Accounting, Peachtree Accounting Different types of Management

Certificatestrainings

  • Certificate of Advanced English Language, 03/2003 - 12/2004, International Language Center
  • Certificate of Microsoft Office, 01/2003 - 02/2003, Hitech Degree College
  • Certificate in Information Technology, 02/2003 - 01/2004, Hitech Degree College & Computer Academy

Personal Information

  • Date of Birth: 10/01/1986
  • Nationality: Afghan

References

Ahmad Farid Safi, Marketing Analyst, Etisalat Afghanistan, +93(0) 781202451, afsafi@etisalat..af

Certification

Microsoft Office , Diploma in Information technology ,Marketing Research and Customer satisfaction Certificate ,Advanced Leval english Language certificate .

My Native Language is Pashto and i can speak English, Dari, Persian and Urdu as well .

i am Speacking in my Native Language in pashto ,i get advanced leval certifacate in english language at ELP Center in Peshawer ,Dari is also our national language and spent more time in pakistan i know urdo as well .

Languages

English
Professional Working

Timeline

Market Research Analyst, Team Leader and Outbound

Etisalat Afghanistan Telecommunication
08.2013 - 04.2024

Direct Sales and Franchise Representative

Etisalat Afghanistan Telecommunication
04.2012 - 04.2013

Call center Representative Customer Care Department

Mtn Afghanistan Telecommunication
04.2009 - 08.2011

Admin and Finance Officer

AHTTP NGO FUNDED BY UASID LGCD PPROJECT
01.2008 - 12.2008

BBA - Business Management

Khorasan University of Higher Education

GED -

Professional College of Commerce & Management

High School Diploma -

Syed Jamaluddin High School

Microsoft Office , Diploma in Information technology ,Marketing Research and Customer satisfaction Certificate ,Advanced Leval english Language certificate .

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