Summary
Overview
Work History
Education
Skills
Timeline
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Ahmad Younes

Oshawa,Ontario

Summary

Performance-driven professional with hands-on experience leading and motivating teams to drive business improvement and customer satisfaction. Strong leadership skills and natural affinity for cultivating relationships with internal/external stakeholders. Demonstrated expertise in implementing effective work strategies to priorities tasks and streamline operational activities. Hardworking and passionate job seeker with strong organizational skills. position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Shop Supervisor

Multistore Furniture Company
05.2021 - 07.2023
  • Developed several strategies in improving the sales of the shop like employee performance, corrected problems, and increased efficiency.
  • Doubled the number of salespeople from 2 till 4, which increased the sales of the shop to 15% in couple of months.
  • Managed to improve the showroom design, display of furniture.
  • As in the warehouse, I managed to control the warehouse inventory.
  • Managed to decrease the damaged goods to less than 2% as well as selling all old stock from 2017.
  • Oversaw employee performance, corrected problems, and increased efficiency
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Operation Manager and Front Desk Coordinator

KX Fitness HealthClub
01.2018 - 02.2020
  • Ensured providing excellent customer satisfaction
  • Improved the operational system in terms of client's personal information and need with NAV system
  • Reached monthly targets in collecting monthly dues from gym members and trained several front desk agents to ensure best customer care
  • As an operation manager, worked with the General manager to acquire and maintain 800 membership in both branches in one year
  • Recruited and trained employees from all departments for continuous delivery of high-quality service.
  • Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items

Operations coordinator

KidzSAL- Kidzmondo Entertainment Theme Park
02.2017 - 05.2018
  • Supports the Activity Supervisor and performs management duties when supervisor is absent or out of office.
  • Provides encouragement to edutainers, including communicating team goals.
  • Resolves conflicts between the edutainers, oversees day to day operation of the activities.
  • Handled and solved customer complaints
  • Oversaw the Edutainers attitude and their code of conducts and ensure they are compliant with the set company standards.
  • Ensured all computer systems are functioning properly.
  • Trained new edutainers on the activity procedures and SOPs.
  • Coordinated with all the other departments (IT, Maintenance, Warehouse...) in order to assure the total functionality of all the establishments.
  • Elaborated requisitions for the daily restocking of souvenir and redemption products required for daily sales.

Assistant Manager

Just Halawi Supermarket, Halawi Group
11.2013 - 12.2016
  • Oversaw all floor operations from the bakery to the butchery and the supermarket floor.
  • Managed entire stock on the shelves, supervised staff members during shift, assisted in weekly inventory count to monitor store inventory and meet performance.
  • Assisted in setting pricing strategies as well as connecting with suppliers to increase the sales of the supermarket by adding goods with best prices.
  • Ensured clean store environment with best safety and health standards.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Diploma - Project Management

Durham College
Oshawa

BBA - Banking And Finance

Antonine University
Beirut, Lebanon
07.2013

Skills

  • Staff Recruitment
  • Revenue Growth
  • Profit and Loss Management
  • Motivational Leadership
  • Safety Procedures
  • Accurate and Precise
  • Heavy Lifting
  • Employee Management
  • Customer Service
  • Performance Monitoring and Evaluation
  • Operational Efficiency
  • Critical Thinking

Timeline

Shop Supervisor

Multistore Furniture Company
05.2021 - 07.2023

Operation Manager and Front Desk Coordinator

KX Fitness HealthClub
01.2018 - 02.2020

Operations coordinator

KidzSAL- Kidzmondo Entertainment Theme Park
02.2017 - 05.2018

Assistant Manager

Just Halawi Supermarket, Halawi Group
11.2013 - 12.2016

Diploma - Project Management

Durham College

BBA - Banking And Finance

Antonine University

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Ahmad Younes