Ahmad Wehbe
Montreal,QC
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
La Source
09.2020 - 07.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Delivery Rider
Uber
03.2019 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Team Leader
Orascom Telecom
08.2015 - 04.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Information Systems Specialist
Orascom Telecom
03.2013 - 07.2015
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
Customer Service Representative
Orascom Telecom
03.2009 - 02.2013
- Collected customers' bills, ensured accurate cashier transactions and sold Alfa's products and mobiles
- Worked in team environment to ensure customer inquiries were answered promptly and accurately
- Coordinated with other departments to ensure customer service objectives were met
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Store Manager
Zara Clothing Store
01.2007 - 11.2008
- Coached and trained staff members on customer service, sales techniques and product knowledge.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Diploma - Web Development
Concordia University
Montreal, QC12.2022
Bachelor of Arts - Management Information Systems
Lebanese International University
Beirut, Lebanon06.2012
High School Diploma -
Al Makassed College
Beirut, Lebanon06.2001
Skills
- Product Lifecycle Management
- Team Supervision
- Work Planning
- Quality Assurance
- Change Management
- Business Development
- Communication Skills
- Decision making
- Problem Solving
- Stress management
- Data analysis
- Performance management
Certification
- Emotional Intelligence, Starmanship - July, 2017
- Social CRM using social media to build Customers Loyalty, Formatech - December, 2016
- Advanced Selling Techniques, Kawas Consulting - November, 2016
- Strategic Thinking and Planning, Starmanship - December, 2015
- Business Etiquette, Leadership and Management of Achievement - May, 2015
- Conflict Resolution, Leading Minds - July, 2014
- Customer Service Excellence, Starmanship - October, 2013
- Time & Stress Management, Starmanship - October, 2012
- Microsoft Excell Beginner & Intermediate level, Formatech - October, 2011
- Excellence in Selling Techniques Training, Management Mix - May, 2011
Languages
French
Professional Working
English
Full Professional
Arabic
Native or Bilingual
Hobbies
Tennis, Soccer, Quality time with the family, Traveling & discovering new cultures.
Timeline
Sales Associate
La Source
09.2020 - 07.2023
Delivery Rider
Uber
03.2019 - 05.2022
Team Leader
Orascom Telecom
08.2015 - 04.2019
Information Systems Specialist
Orascom Telecom
03.2013 - 07.2015
Customer Service Representative
Orascom Telecom
03.2009 - 02.2013
Assistant Store Manager
Zara Clothing Store
01.2007 - 11.2008
Diploma - Web Development
Concordia University
Bachelor of Arts - Management Information Systems
Lebanese International University
High School Diploma -
Al Makassed College
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