AHMAD WARDAH
Waterloo
Summary
Experienced in planning, designing, implementing, maintaining, and troubleshooting a broad range of network, cybersecurity, and infrastructure technologies. Proven expertise in securing enterprise environments, mitigating risks, and ensuring robust protection against evolving threats. Seeking a challenging role in cybersecurity and network security that leverages my technical expertise and leadership skills to drive innovative security solutions and safeguard organizational assets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
M365 Application Specialist
Hamilton Health Sciences
07.2024 - Current
- Implemented conditional access policies for 16,000+ users, boosting security and compliance.
- Developed policies, documentation, and security measures for M365 applications, enhancing operational efficiency and ensuring secure implementation.
- Led migration of 3,000+ SharePoint sites to SharePoint Online, maintaining security and accessibility.
- Managed and secured endpoints via Intune, ensuring device compliance and threat protection.
IT Infrastructure Analyst
CarePartners
09.2022 - 09.2023
- Providing tier 3 support to all network, security, and system escalations.
- Conducted security audits to identify vulnerabilities.
Performed risk analyses to identify appropriate security countermeasures. - Monitor and analyze security events and logs from various sources, such as firewalls, intrusion
detection systems, and antivirus software. - Develop and implement security policies, procedures, and best practices.
- Develop, improve, and support the user cybersecurity awareness training platform.
- Providing tier 3 support to all network, security, and system escalations.
- Change management and 3rd level Incident management being the primary responsibility, participate
directly as well as take escalations from the team members as and when required. - Responsible for performing firewall vulnerability testing and reporting.
Respond to Microsoft 0365 & CrowdStrike security alerts. - Deploy, manage, maintain, and monitor FortiGate firewalls, Meraki firewalls, WAPs, and switches.
- Train interns, service desk, and new hires personnel to solve and troubleshoot security and network
issues more efficiently. - Design, recommend and build solutions and mitigation to address security issues, risks, and
vulnerabilities.
Technical Support (Network Specialist)
CarePartners
02.2021 - 10.2022
- Providing Network/Desktop support to end users.
- Traveling to support network connectivity to multiple sites.
- Working with the Network Analyst to improve the Network Infrastructure.
- Provide Level 1 and 2 support and troubleshooting of Security incidents including Application, Users, Endpoint, and infrastructure.
- Acting as the escalation point for all network related issues.
- Assist, improve and test Cisco AnyConnect Client VPN and Windows VPN.
- Manage, maintain, organize, install, upgrade, patch, and troubleshoot switches, firewalls, and wireless equipment.
- Develop, improve, and support the user cybersecurity awareness training platform.
IT Specialist Intern
CarePartners
10.2020 - 12.2020
- Provided Desktop support to end users.
- Deployed Linux CentOS and configured it as a Zabbix server.
- Upgraded the hardware of laptops, desktops, and servers.
Help Desk/Receptionist
Glitch Center
02.2016 - 11.2018
- Greeted customers at reception and made them feel welcome.
- Initialized the customers' accounts for gaming and maintained the account to ensure an error-free experience.
- Assisted customers with hardware and software issues.
- Maintained excellent customer service and satisfaction.
Education
Post-Graduate Certificate - Information Security Management
Fanshawe College
London, ON05-2023
Diploma - IT Administrator
Trios College
Kitchener, ON12.2020
Skills
- CrowdStrike EDR, Azure Cloud Security, and O365 security
- Cisco Switches and Routers, Dell Switches and Servers, Aerohive and Cisco WAP
- Cisco and FortiGate Firewalls
- Windows server (2008, 2012 R2, 2016, 2019)
- VMware vCenter ESXi and Hyper-V
- Wireshark and Zabbix
- DNS, DHCP, VPN, Office 365,Microsoft Azure and on-premise AD
- Linux Ubuntu, CentOS, Mint, Fedora, and Kali
- MobileIron MDM and Microsoft InTune
- SD-WAN and IPSEC
Certification
Certificate: Azure Fundamentals (AZ-900), Microsoft
Certificate: Security, Compliance, and Identity Fundamentals (SC-900), Microsoft
Timeline
M365 Application Specialist
Hamilton Health Sciences
07.2024 - Current
IT Infrastructure Analyst
CarePartners
09.2022 - 09.2023
Technical Support (Network Specialist)
CarePartners
02.2021 - 10.2022
IT Specialist Intern
CarePartners
10.2020 - 12.2020
Help Desk/Receptionist
Glitch Center
02.2016 - 11.2018
Post-Graduate Certificate - Information Security Management
Fanshawe College
Diploma - IT Administrator
Trios College
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