AHMAD T. KAKAR
Kleinburg,Canada
Summary
Dedicated insurance professional with over 10 years of experience in the brokerage sector, specializing in regulatory compliance, risk assessment, and ethical decision-making. Proven expertise in analyzing client needs, ensuring adherence to industry regulations, and resolving complex disputes through impartial and fair processes. Skilled in applying principles of procedural fairness, conducting thorough evidence reviews, and collaborating in team environments to uphold professional standards. Eager to contribute to RIBO's Complaints & Discipline Committee by leveraging in-depth knowledge of the Registered Insurance Brokers Act, Code of Conduct, and best practices in self-regulation to protect public interest and maintain industry integrity.
Overview
13
13
years of professional experience
Work History
Insurance Broker
Primersevice Insurance Inc.
03.2024 - Current
- Ensured strict compliance with regulatory standards, including the Registered Insurance Brokers Act and industry Code of Conduct, aligning with best practices for ethical brokerage.
- Analyzed and assessed client risks to customize coverage, demonstrating impartial evaluation of evidence and facts to determine appropriate outcomes.
- Participated in professional development through seminars and webinars, staying current on disciplinary procedures and complaint resolution strategies.
- Sold and tailored insurance policies (auto, property, life, medical) while applying principles of fairness and transparency in client interactions.
Mentor
IBAO
02.2023 - Current
- Created environments for open communication, coaching mentees on navigating challenges with fairness and integrity.
- Provided guidance and counseling to foster self-reliance, serving as a role model in professional and ethical decision-making.
- Helped individuals resolve conflicts and apply best practices in regulated settings.
Insurance Broker
Connect Insurance Inc.
03.2018 - 03.2024
- Identified client needs and provided tailored risk management solutions, incorporating regulatory analysis to ensure competitive and compliant coverage terms.
- Negotiated with underwriters and resolved complex claims issues using effective problem-solving and conflict resolution techniques.
- Maintained compliance with applicable laws and standards, conducting reviews to uphold procedural fairness in all brokerage activities.
- Collaborated with teams to handle disputes, fostering an environment of integrity and independent decision-making.
Insurance Agent
Allstate Insurance Canada
02.2015 - 01.2018
- Demonstrated excellent communication skills in explaining policies, ensuring clients were informed and disputes were resolved impartially.
- Built and maintained client relationships, supporting satisfaction through ethical practices and regulatory adherence.
- Developed strong problem-solving and conflict management skills, handling complaints and claims with a focus on fair outcomes.
- Customized insurance programs while assessing risks and evidence to meet individual needs.
Service Manager
Humberview Volkswagen
06.2013 - 02.2015
- Led a team of 10+ employees, implementing corrective plans to resolve customer complaints and improve service delivery.
- Participated in management meetings to address organizational challenges, promoting collaboration as key for decision-making.
- Collaborated across departments to enhance customer support, emphasizing ethical standards and dispute resolution.
Education
Certification in CAIB -
IBAO
01.2023
Certification in RIBO Level 3 - Management
IBAO
04.2022
Building Systems Engineering Technician - undefined
Seneca College
01.2011
Skills
- Regulatory Compliance & Insurance Law Expertise
- Analytical Thinking & Evidence Assessment
- Procedural Fairness & Impartial Decision-Making
- Conflict Resolution & Dispute Mediation
- Ethical Governance & Professional Conduct
- Client Relationship Management & Stakeholder Collaboration
- Problem-Solving in Claims & Complaints Handling
- Strong Communication (Verbal, Written, Listening)
- MS Office Proficiency & Digital Workflow Coordination
- Leadership & Team Collaboration in Regulatory Settings
- Time Management & Organizational Skills
Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
Farsi
Native or Bilingual
Dari
Native or Bilingual
Timeline
Insurance Broker
Primersevice Insurance Inc.
03.2024 - Current
Mentor
IBAO
02.2023 - Current
Insurance Broker
Connect Insurance Inc.
03.2018 - 03.2024
Insurance Agent
Allstate Insurance Canada
02.2015 - 01.2018
Service Manager
Humberview Volkswagen
06.2013 - 02.2015
Certification in RIBO Level 3 - Management
IBAO
Building Systems Engineering Technician - undefined
Seneca College
Certification in CAIB -
IBAO