Ahmad Massalha
Kingsclear,NB
Overview
11
11
years of professional experience
Work History
Bakery Manager
Reef bakery
Kafr Qari, Non
10.2017 - 10.2024
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Cultivating customer-business relations: a delicate balance between the business and its customers, listening to the customer's requirements and adapting the business to the customer's requirements
Supervisor
Superfarm
Zichron Yaakov, Non
02.2014 - 08.2017
- Directed and supervised team of 8 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Bachelor in Social Science - Since
The Open University Israel
1 University Road, P. O. Box 808, Raanana 435370105-2024
Skills
- Baking equipment maintenance
- New recipe testing
- Food safety oversight
- Recipe creation and conversion
- Expense Tracking
- Knowledge of doughs
- Bread Baking
- Business Management
Timeline
Bakery Manager
Reef bakery
10.2017 - 10.2024
Supervisor
Superfarm
02.2014 - 08.2017
Bachelor in Social Science - Since
The Open University Israel