Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
AHMAD KASSEM
Barrie,Canada
Summary
Overview
21
years of professional experience
Work History
Northland steel Inc
Administrative Support, IT Support, QA
08.2019 - Current
Job overview
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Supported department heads through preparing reports, and managing various administrative tasks efficiently.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Maintained office PCs, networks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Phoenix quality
Quality Associate
04.2017 - 01.2018
Job overview
- Successfully executed quality inspections across multiple product lines
- Ensured that products produced under my supervision meet the required standards and meet the customers’ approval criteria.
Southmedic
Quality Associate (CONTRACT)
12.2016 - 02.2017
Job overview
- Successfully executed quality inspections across multiple product lines including scalpels and surgical blades
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
CPC KSA
Quality Control Manager
02.2014 - 02.2016
Job overview
- Improved the performance of the company’s quality control systems by measuring and monitoring efficiency specific Key Performance Indicators
- Collaborated with cross functional groups to ensure engineering production follows company’s QMS
- Supervised, trained and coached department’s staff to ensure quality control and analytical procedures are followed.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
OGER LTD.
Project Manager
01.2010 - 01.2014
Job overview
- Led the biomedical engineering drafting team in the production of floor plans and elevation drawings specific to Medical Equipment Planning
- Achieved high quality, on time and on budget project deliverables.
International Consulting Bureau
Senior Biomedical Engineer Consultant
02.2007 - 12.2009
Job overview
- Worked closely with clients in defining projects’ scope and specifications
- Managed production schedule and provided project updates on a regular basis to clients and project staff.
- Provided technical guidance and support to junior engineers, fostering a culture of continuous improvement and innovation within the team.
- Medical equipment planner.
Novo Nordisk
Engineer, R&D
01.2004 - 02.2005
Job overview
- Contributed to the design and development of a medical device specific to diabetic care
- Presented designs and reports to design committees for approval.
Education
Aalborg UniversityAalborg, Denmark
M.Sc. / Eng. from Biomedical Engineering
01.2006
University Overview
Multiwavelet Optimization for classification
Vilnius Gediminas Technical UniversityVilnius, Lithuania
Bachelor of Engineering from Electronic Engineering
01.2002
University Overview
A Program for Medical Image Analysis
Skills
Office Administration
Scheduling appointments
File Organization
Document Management
Project Planning
Scheduling
Proficient in MS
Administrative Support
Support Services
Strong Problem Solver
QuickBooks expert
Analytical Skills
Trainingcertificates
Trainingcertificates
- 2015, Medical Device Quality Assurance, Fluke Biomedical
- 2015, Ansur 3.0, Fluke Biomedical
- 2009, Health Facility Systems (Design & Implementation), Total Alliance Health Partners
- 2006, Mobile Software Programming & Testing, Aalborg University
Languages
English
Professional Working
Arabic
Native or Bilingual
French
Limited Working
Timeline
Administrative Support, IT Support, QA
Northland steel Inc
08.2019 - Current
Quality Associate
Phoenix quality
04.2017 - 01.2018
Quality Associate (CONTRACT)
Southmedic
12.2016 - 02.2017
Quality Control Manager
CPC KSA
02.2014 - 02.2016
Project Manager
OGER LTD.
01.2010 - 01.2014
Senior Biomedical Engineer Consultant
International Consulting Bureau
02.2007 - 12.2009
Engineer, R&D
Novo Nordisk
01.2004 - 02.2005
Aalborg University
M.Sc. / Eng. from Biomedical Engineering
Vilnius Gediminas Technical University
Bachelor of Engineering from Electronic Engineering
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