Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
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Ahmad Imtiaz

Toronto

Summary

Motivated and people-focused professional with proven experience in operations, customer service, and leadership. Known for building strong teams, solving problems effectively, and helping others succeed. At Amazon and Enterprise, I developed skills to perform under pressure while keeping a positive, productive environment. Backed by certifications in cybersecurity, Six Sigma, and SQL, I combine technical knowledge with hands-on leadership experience. I'm eager to take on challenges where I can continue to grow and make a meaningful impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area Manager, Inbound Operations & Quality Control

Amazon
Toronto
05.2024 - 06.2025
  • Managed, coached, and developed teams of 50-100 associates in a fast-paced fulfillment environment.
  • Reduced operational misses from 20% to 0.5% by reviving and improving Inbound Pre-Slam DEA reports.
  • Partnered with management to ensure compliance, security, and OSHA safety standards.
  • Introduced dock redesign and 5S safety initiatives, improving efficiency and workplace safety.

Station Manager

Enterprise Mobility
YYZ Pearson Airport
08.2023 - 05.2024
  • Oversaw daily operations for Canada's largest rental fleet (5,000+ vehicles) with 50+ staff members.
  • Improved customer service KPIs by 4 points post-promotion by implementing service training programs.
  • Acted as Health & Safety Representative, ensuring compliance with risk and safety protocols.

Management Assistant & Trainee

Enterprise Mobility
Scarborough
08.2022 - 08.2023
  • Achieved 3 Top Performer Awards for sales, service, and operational results.
  • Increased fleet size by 22% and branch revenue by 30% through strategic planning and account development.
  • Supervised underwriting and claims handling, achieving 100% accuracy grading.

Personal Trainer

GoodLife Fitness
Toronto
03.2022 - 08.2022
  • Designed and delivered personalized fitness programs, improving client outcomes and retention.

Sales Associate

Popeyes Supplement
Toronto
12.2018 - 08.2019
  • Ranked Top 3 in Toronto for sales and sales per transaction.
  • Built repeat business through customer education and relationship development.

Education

Security, Intelligence, and Counterterrorism Program - Post Graduate Certificate

George Brown College
09.2025

Bachelor of Arts - Sociology

York University
08.2022

Undergraduate Studies - Athletic Transfer

University of Minnesota Morris
12.2021

Undergraduate Studies -

University of Guelph
01.2018

Skills

  • Operations & Quality Management
  • Customer Service & Sales Strategy
  • Risk Assessment & Fraud Prevention
  • Process Improvement (Six Sigma)
  • Leadership & Team Development
  • Conflict Resolution & De-escalation
  • Digital Systems & SQL Knowledge
  • Cybersecurity & Data Awareness

Certification

  • Cisco - Introduction to Cybersecurity, 2025
  • Cisco - Ethical Hacker, 2025
  • Foundations of Breach & Attack Simulation - AttackIQ, 2025
  • Generative AI Fundamentals, 2025-2027
  • Introduction to SQL, 2025
  • Six Sigma White Belt, 2025

Volunteer Experience

  • Feed My Starving Children, Food Preparation Worker, 2021
  • Special Olympics Ontario, Spotter, 2018
  • Guelph Food Bank, Assistant, 2018
  • GoodLife Fitness Toronto Marathon, Event Crew, 2017
  • Mandarin MS Run, Event Setup & Tear Down, 2017
  • East Scarborough Storefront, Community Cleanup, 2017
  • Northern Secondary School, Library Assistant, 2017
  • WWF CN Tower Climb, Volunteer, 2017

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
French
Limited
Spanish
Limited

References

References available upon request

Timeline

Area Manager, Inbound Operations & Quality Control

Amazon
05.2024 - 06.2025

Station Manager

Enterprise Mobility
08.2023 - 05.2024

Management Assistant & Trainee

Enterprise Mobility
08.2022 - 08.2023

Personal Trainer

GoodLife Fitness
03.2022 - 08.2022

Sales Associate

Popeyes Supplement
12.2018 - 08.2019

Security, Intelligence, and Counterterrorism Program - Post Graduate Certificate

George Brown College

Bachelor of Arts - Sociology

York University

Undergraduate Studies - Athletic Transfer

University of Minnesota Morris

Undergraduate Studies -

University of Guelph

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Ahmad Imtiaz