Ahmad Hesarnaie

• Responsible for all hiring and training programs for new hires, ensuring seamless integration into the team
• Drive store sales excellence, optimize expense management, minimize shrink and damages by managing assigned areas including merchandising and presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping and receiving
• Responsible for scheduling of 68 Sales Associates, to ensure alignment with the store budget, while proactively adapting to the sales trends as necessary
• Contribute valuable insights to succession planning to meet future organizational needs; ensuring each Sales Associate has a development plan that supports their growth and career aspirations
• Effectively convey and implement action plans to Coordinators & Associates on upcoming projects, targets, priorities, company initiatives, events, promotions
• Uphold established store sales, expense targets and customer service metrics by implementing impactful strategies with store budgets, loss prevention and improving customer service
• Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics; inform recommendations to District Managers and Business Development teams
• Management of Store Supplies: Track store supplies and order as needed to maintain a well-organized and efficient operational environment.

Participated in a practical, hands-on management training program:

• Merchandising: Implemented and maintained high standards by providing comprehensive training and coaching to Sales Associates.
• Operations: Played a key role in scheduling 50-60 associates, ensuring adherence to company budgetary guidelines.
• Customer Service: Spearheaded the implementation of customer experience programs, overseeing surveys, analyzing metrics, and proactively making necessary adjustments at service areas. Addressed and resolved customer service inquiries and issues with a dedicated approach.

Participated in an intensive, theory-based management training program including:

• Mastered the Essentials of the Off-Price Model: compliance markdowns, precise execution standards, and elevating merchandise presentation through strategic merchandising.
• Acquired Proficiency in Scheduling Strategies: ensuring optimal staffing by placing the right individuals in the right positions for seamless operations.
• Human Resources : performance monitoring, handling associate situations and performance feedback, recruitment, interviewing and the onboarding process
• Leadership Competencies: understanding and effectively applying leadership competencies to drive success and foster a positive work environment.

Worked as a Coordinator (Keyholder) in the Areas of Customer Service, Operations & Merchandising:

• Proactively observed associate behaviors, identifying coaching opportunities, and delivering constructive feedback based on roles and responsibilities.
• Ensured impeccable merchandise presentation in the QLine, strategically crafted to optimize sales. Monitored hourly sales and effectively communicated insights to the entire team.
• Spearheaded Loss Prevention (LP) programs and InMoment initiatives, demonstrating unwavering commitment to enhancing the overall customer experience.
• Conducted comprehensive cash training for new associates, overseeing cash office processes, and promptly resolving related issues to uphold operational integrity.
• Executed opening and closing procedures with precision as the Manager on Duty, fostering a comprehensive understanding of store dynamics and promptly addressing emerging issues and opportunities.
• Cultivated meaningful relationships with associates and customers, prioritizing and delivering excellent customer service.
• Led impactful morning and evening huddles to foster team alignment and cultivate a collaborative atmosphere.
• Innovatively engineered features to optimize sales and consistently maintained merchandising standards across respective departments.
• Collaborated seamlessly with the merchandising manager to devise strategic plans for upcoming events and seasons, providing guidance and training to new associates on effective merchandising practices.

• Ensure timely adherence to door-to-floor processes, meeting stringent time standards.
• Effectively communicate processing matrix times to the management team, fostering transparency and efficiency.
• Collaborate with merchandise coordinators to strategically push products essential for upcoming events.
• Proactively observe behaviors, identifying learning opportunities to enhance team performance.
• Lead engaging door-to-floor workshops to streamline processes and elevate operational effectiveness.
• Innovatively design impactful features to optimize sales and drive customer engagement.
• Uphold and enforce meticulous merchandising standards within respective departments.
• Collaborate with the merchandising manager to craft strategic plans for upcoming events and seasons.
• Provide comprehensive training to new associates on merchandising practices, equipping them with essential tools.
• Apply situational leadership, observing associate behaviors, and offering tailored coaching and direction.

• Maximize stock visibility and adhere to merchandising standards on the sales floor.
• Efficiently process merchandise in the back room for streamlined inventory management.
• Deliver outstanding customer service both on the sales floor and at the frontline.
• Execute markdowns with precision to ensure effective pricing strategies and clearance.