Ahmad Gunaib
Toronto,Ontario
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
14
14
years of professional experience
Work History
Screening Officer
Garda Security Screening INC.
Toronto, ON
02.2024 - Current
- Facilitated seamless transitions between checkpoints for passengers, minimizing delays caused by additional screenings.
- Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.
- Assisted passengers with special needs, ensuring their comfort and security throughout the screening process.
- Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
Project Coordinator
Malik Solutions
Toronto, ON
05.2022 - 02.2024
- Assist new immigrants and refugees to settle in Canada.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept corporate and client information confidential, adhering to data safety measures.
- Arranged travel and accommodation for team members and project partners.
Machine Operator
Shashi Food Factory
Toronto, ON
09.2020 - 03.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Flight Attendant
FLY EMIRATES
DUBAI, United Arab Emirates
11.2011 - 03.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Crew Scheduling Officer
Emirates Airlines
Dubai, UAE
03.2013 - 09.2014
- Implemented process improvements that increased the overall accuracy of schedule forecasting and reduced unplanned absenteeism rates.
- Successfully managed multiple complex projects simultaneously, ensuring all deadlines were met while maintaining high standards of quality and accuracy in crew scheduling operations.
- Developed custom reports to provide insights on crew performance metrics, facilitating data-driven decision making across the organization.
- Enhanced crew scheduling efficiency by streamlining communication processes between departments.
Contact Center Representative
Dubai Health Authority
DUBAI United Arab Emirates
09.2010 - 10.2011
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Education
Advanced Diploma - Logistics And Supply Chain Management
Canadian College of Business, Science & Technology
Toronto, ON08.2024
Diploma - English For Academic Purposes
Humber College
Toronto, ON06.2023
No Degree - Electrical And Computer Engineering
FUTURE UNIVERSITY
KHARTOUM SUDAN05.2007
High School Diploma -
Mohamad Bin Rashed High Boys School
DUBAI United Arab Emirates05.2004
Skills
- Brand Promotion
- Aviation Regulations
- Crew Coordination
- Company Policy Adherence
- Passengers safety and security
- Customer service
Timeline
Screening Officer
Garda Security Screening INC.
02.2024 - Current
Project Coordinator
Malik Solutions
05.2022 - 02.2024
Machine Operator
Shashi Food Factory
09.2020 - 03.2022
Crew Scheduling Officer
Emirates Airlines
03.2013 - 09.2014
Flight Attendant
FLY EMIRATES
11.2011 - 03.2020
Contact Center Representative
Dubai Health Authority
09.2010 - 10.2011
Advanced Diploma - Logistics And Supply Chain Management
Canadian College of Business, Science & Technology
Diploma - English For Academic Purposes
Humber College
No Degree - Electrical And Computer Engineering
FUTURE UNIVERSITY
High School Diploma -
Mohamad Bin Rashed High Boys School