AHMAD EL HAFI
Ottawa,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Network Technician position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
FULLFILMENT ASSOCIATE
Amazon
11.2022 - Current
- Licensed OP ( Order Picker ) driver.
- Following all Safety rules in order to ensure the safety of team members.
- Followed procedures at all times to ensure best work results.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Customer Service Representative
American University Of Beirut
09.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
FLIGHT RESPONSIBLE CHECK-IN AGENT
LEBANESE AIR TRANSPORT
01.2018 - 02.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday
- Worked as a Ground Hostess Flight Responsible
- Supervise and solve any system or logistical problem on the spot while giving great customer service.
- Visa check and guide the staff to the correct visa requirements for all passengers according to their destination and with respect to timatic rules.
- Got great experience working with check-in systems on supervisor level including Sabre, SDCS, Turkish Airlines Quick Check-in, Amadeus.
- Handling over 15 airlines including Turkish Airlines, Fly Dubai, Ethiopian Airlines, Iran Air etc...
- Got high experience working with customers (Customer service) and solving problems on the spot.
SYSTEM IMPLEMENTATION SPECIALIST
ICC, International Computer
01.2016 - 12.2017
- UN PROJECT: Installed and programed 9 HP servers with installing windows server 2012 R2 with Hyper-V on them and joining them to their domain following their desired scoop of work
- SOMETAL PROJECT: Installing a new server and removing the old one from the site while upgrading their windows server from 2008 R2 to 2012 R2 and copying their data from old one to the new server
- Installing Kaspersky Enterprise Edition on the new server and configuring it with respect to their needs and installing its agent on all end users
- GENERAL SECURITY – MASNAA PROJECT: Installed 3 HP servers on site with 1 HP 3PAR storage and 1 HP 3PAR Enclosure with 2 CITRIX NetScaler
- Programmed the 3PAR storage and installed ESXi 6.0 on servers with Vsphere client and Vcenter
- TTVMA (NAFAA DIKWANA) PROJECT: Installed 2 SAN Switches & 3PAR storage with 3PAR Enclosure and 9 Servers in HP rack
- Installed windows server 2012 r2 datacenter and standard on the 9 servers with respect to their scoop of work.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Served customers and followed outlined steps of service.
Education
L.T TECHNICAL LICENSE DIPLOMA - NETWORKING
BIR HASSAN TECHNICAL INSTITUTE
2016
DIPLOMA - SYSTEMS & NETWORKING
BIR HASSAN TECHNICAL INSTITUTE
2015
BACCALAUREATE - ELECTRONICS
BIR HASSAN TECHNICAL INSTITUTE
2013
Skills
- Great customer service and problem solving skills
- On the spot problem solving
- Great experience working on systems while solving customers problems
- Team work skills and ability to communicate and brief staff members to provide excellent customer service
- Great self learner and highly motivated
- Team player with great communication skills
Accomplishments
- Supervised team of 6 staff members at the airport.
- Collaborated with team of 4 in the development of all my projects.
Timeline
FULLFILMENT ASSOCIATE
Amazon
11.2022 - Current
Customer Service Representative
American University Of Beirut
09.2021 - 02.2022
FLIGHT RESPONSIBLE CHECK-IN AGENT
LEBANESE AIR TRANSPORT
01.2018 - 02.2021
SYSTEM IMPLEMENTATION SPECIALIST
ICC, International Computer
01.2016 - 12.2017
L.T TECHNICAL LICENSE DIPLOMA - NETWORKING
BIR HASSAN TECHNICAL INSTITUTE
DIPLOMA - SYSTEMS & NETWORKING
BIR HASSAN TECHNICAL INSTITUTE
BACCALAUREATE - ELECTRONICS
BIR HASSAN TECHNICAL INSTITUTE
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