Ahmad Bello
Ottawa,ON
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at UNIQLO, adept in office management and staff supervision. Leveraged customer relations skills to develop a loyal customer base, increasing sales through strategic planning. Excelled in multitasking, driving team performance, and implementing effective training programs, contributing to significant business growth. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
UNIQLO
Ottawa, ON
07.2019 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Attended monthly sales meetings and reported pertinent information to employees.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Lead Sales Associate
Hollister.Co
Edmonton, AB
01.2017 - 07.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Performed inventory control procedures to manage stock.
Education
Business Marketing - Business Marketing
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB05.2018
Skills
- Office Administration
- Customer relations and communications
- Office Management
- Multitasking and Time Management
- Decision-making support
- Basic computer support
- Employee Relations
- Training Coordination
- Customer Relations
- Meeting Scheduling
- Staff Supervision
- Staff Training and Development
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Manager's Assistant
UNIQLO
07.2019 - Current
Lead Sales Associate
Hollister.Co
01.2017 - 07.2019
Business Marketing - Business Marketing
Northern Alberta Institute of Technology (NAIT)