Ahmad Alsaid
Ottawa,ON
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Contractor
NewFound Recruiting
Ottawa, ON
09.2023 - 04.2024
- As a contractor with Newfound Recruiting, I provided IT support services to Shared Services Canada.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Displayed strong telephone etiquette, effectively handling difficult calls.
IT Support / Sales Associate
Wow! Mobile Boutique
Ottawa, ON
05.2022 - 09.2023
- Provided expert assistance for troubleshooting issues related to Windows operating systems and Microsoft Applications through phone support.
- Utilized Intelocate ticketing system to open, record, prioritize, and track service request incidents.
- Demonstrated proficiency in using an automated telephony system for efficient call management.
- Collaborated with clients to resolve hardware and software-related issues, ensuring satisfaction and repeat business.
- Demonstrated exceptional sales skills, leading to a 20% increase in plan upgrades.
- Exceeded individual sales targets by 15% through effective sales techniques and excellent customer engagement.
Store Manager
Tim Hortons
Ottawa, ON
01.2018 - 06.2021
- Operated computerized cash register system efficiently, accurately processing over 200 transactions daily.
- Consistently achieved 95% customer satisfaction rating by serving as a Food Expert and ensuring compliance with quality standards.
- Trained and mentored new team members, ensuring adherence to best practices and fostering a united and efficient team.
- Maintained store cleanliness to the highest standards, upholding the brand's reputation for cleanliness and hygiene.
Computer Technician - Co-op
Menten Place
Ottawa, ON
01.2019 - 12.2020
- Built full computer systems, ensuring seamless functionality and client satisfaction.
- Demonstrated proficiency in working with QAD and SAP cloud software, optimizing system performance.
- Installed and updated Windows OS, ensuring security and reliability for end-users.
- Configured static IP routing, enhancing network efficiency and connectivity.
Education
Diploma in Computer System Technician - Networking -
Algonquin College
Ottawa, ON08.2023
Skills
- Excellent customer service
- Automation scripts (PowerShell,Python)
- Configuring Cisco devices
- Handling financial transactions accurately
- Hardware troubleshooting techniques
- Staff Management
Certification
CCNA (Cisco Certified Network Associate) - 2023
References
Available upon request
Timeline
IT Support Contractor
NewFound Recruiting
09.2023 - 04.2024
IT Support / Sales Associate
Wow! Mobile Boutique
05.2022 - 09.2023
Computer Technician - Co-op
Menten Place
01.2019 - 12.2020
Store Manager
Tim Hortons
01.2018 - 06.2021
Diploma in Computer System Technician - Networking -
Algonquin College