Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ahmad Alsaid

Ottawa,ON

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Contractor

NewFound Recruiting
Ottawa, ON
09.2023 - 04.2024
  • As a contractor with Newfound Recruiting, I provided IT support services to Shared Services Canada.
  • Applied changes requested by designers, owners or inspectors to optimize work.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

IT Support / Sales Associate

Wow! Mobile Boutique
Ottawa, ON
05.2022 - 09.2023
  • Provided expert assistance for troubleshooting issues related to Windows operating systems and Microsoft Applications through phone support.
  • Utilized Intelocate ticketing system to open, record, prioritize, and track service request incidents.
  • Demonstrated proficiency in using an automated telephony system for efficient call management.
  • Collaborated with clients to resolve hardware and software-related issues, ensuring satisfaction and repeat business.
  • Demonstrated exceptional sales skills, leading to a 20% increase in plan upgrades.
  • Exceeded individual sales targets by 15% through effective sales techniques and excellent customer engagement.

Store Manager

Tim Hortons
Ottawa, ON
01.2018 - 06.2021
  • Operated computerized cash register system efficiently, accurately processing over 200 transactions daily.
  • Consistently achieved 95% customer satisfaction rating by serving as a Food Expert and ensuring compliance with quality standards.
  • Trained and mentored new team members, ensuring adherence to best practices and fostering a united and efficient team.
  • Maintained store cleanliness to the highest standards, upholding the brand's reputation for cleanliness and hygiene.

Computer Technician - Co-op

Menten Place
Ottawa, ON
01.2019 - 12.2020
  • Built full computer systems, ensuring seamless functionality and client satisfaction.
  • Demonstrated proficiency in working with QAD and SAP cloud software, optimizing system performance.
  • Installed and updated Windows OS, ensuring security and reliability for end-users.
  • Configured static IP routing, enhancing network efficiency and connectivity.

Education

Diploma in Computer System Technician - Networking -

Algonquin College
Ottawa, ON
08.2023

Skills

  • Excellent customer service
  • Automation scripts (PowerShell,Python)
  • Configuring Cisco devices
  • Handling financial transactions accurately
  • Hardware troubleshooting techniques
  • Staff Management

Certification

CCNA (Cisco Certified Network Associate) - 2023

References

Available upon request

Timeline

IT Support Contractor

NewFound Recruiting
09.2023 - 04.2024

IT Support / Sales Associate

Wow! Mobile Boutique
05.2022 - 09.2023

Computer Technician - Co-op

Menten Place
01.2019 - 12.2020

Store Manager

Tim Hortons
01.2018 - 06.2021

Diploma in Computer System Technician - Networking -

Algonquin College

Similar Profiles

CREATE PROFILE
Ahmad Alsaid