Ahmad Alrazi
Vancouver,Canada
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Grocery Clerk, Customer Service
City Avenue Market
11.2022 - Current
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Senior Sales Associate, Customer Service Manager
International Brands Outlet Gardens
01.2019 - 08.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Participated in developing sales plans to increase market share, customer base and revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Masters in Mass Communication And Journalism -
Osmania University
Hyderabad, India06.2018
Bachelor of Journalism And Mass Communication -
Zarqa University
Zarqa, Jordan 06.2015
Skills
- Excellent verbal and written communication skills
- Planning & time management skills
- Multitasking Abilities
- Ability to strategize, prioritize, multitask and stay calm under pressure
- Ability to research, identify and propose creative business solutions
- Strong analytical, problem-solving skills and proficiency with computer system
- Coaching and team management skills
Timeline
Grocery Clerk, Customer Service
City Avenue Market
11.2022 - Current
Senior Sales Associate, Customer Service Manager
International Brands Outlet Gardens
01.2019 - 08.2022
Masters in Mass Communication And Journalism -
Osmania University
Bachelor of Journalism And Mass Communication -
Zarqa University
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