Ahmad Afzal
Regina,SK
Summary
Seasoned Security and Operations Supervisor with a proven track record at GardaWorld Security, enhancing operational efficiency and team productivity through effective task delegation and performance evaluation. Skilled in incident management reporting and fostering employee development, I've significantly improved response times and customer engagement, embodying leadership and strategic insight.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security and Operations Supervisor
GardaWorld Security
04.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Security and Operations Centre Operator
GardaWorld Security
08.2023 - Current
- Improved operations by monitoring equipment performance and troubleshooting issues promptly.
- Enhanced team performance with clear communication and support during complex tasks.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Mobile Patrol Officer
GardaWorld Security
08.2022 - 08.2023
- Adhered to strict confidentiality guidelines, safeguarding sensitive client information and maintaining the utmost discretion in all interactions.
- Improved response times to emergencies by promptly addressing alarms and swiftly communicating with relevant authorities.
- Provided timely support during emergency situations, coordinating efforts with local law enforcement agencies when required.
- Developed strong relationships with local law enforcement agencies, fostering a sense of community and collaboration in addressing security concerns.
Front End Supervisor
Real Canadian Superstore
03.2021 - 05.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
High School Diploma -
Sheldon Williams Collegiate
Regina, SK06-2022
Skills
- Operational Efficiency Management
- Performance Evaluation
- Effective Task Delegation
- Employee Management
- Customer Engagement Strategies
- Quality Control
Languages
English
Full Professional
Urdu
Native or Bilingual
Certification
- Restricted Operator Certificate Aeronautical (ROC-A)
- Airside Vehicle Operator Permit (AVOP-D)
- Bridge Operator
Timeline
Security and Operations Supervisor
GardaWorld Security
04.2024 - Current
Security and Operations Centre Operator
GardaWorld Security
08.2023 - Current
Mobile Patrol Officer
GardaWorld Security
08.2022 - 08.2023
Front End Supervisor
Real Canadian Superstore
03.2021 - 05.2022
High School Diploma -
Sheldon Williams Collegiate
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