AHLAM ADAM
Winnipeg,Canada
Summary
Multifaceted professional with a proven track record in managing customer relationships and delivering exceptional support to enhance satisfaction and foster loyalty. Utilizing strong communication and problem-solving skills, effectively understands and meets client needs by providing effective solutions. Building strong partnerships is a strength, allowing for thriving in dynamic environments and fostering continuous improvement.
Overview
11
11
years of professional experience
Work History
Life Skills Support Worker
IRCOM
11.2024 - Current
- Provided essential life skills training to newcomer families, conducting needs assessments, and offer ongoing support through follow-ups and planning workshops
- Fostering community connections by collaborating with other IRCOM programs, providing interpretation, and connecting families to external resources and services
- Manage client records, perform data entry, and compile program summaries for reporting purposes and assist in the development and maintenance of resource materials
Web Experience Designer
Parian Logistics
05.2024 - 07.2024
- Collaborated with e-commerce and marketing teams to organize the website, establish site goals, user journeys, and calls to action
- Ensured the website and marketing touchpoints were intuitive, enjoyable, and accessible across all platforms and devices
- Developed insights into customer experiences through various research techniques and analytics tools
Translator/Community Services
UNHCR
01.2021 - 10.2023
- Facilitated community integration activities and language learning for refugees
- Conducted outreach to identify and assist refugees needing medical, educational, and financial support
- Managed case registrations, data entry and needs assessments for new refugees using variety of internal tools
Customer Success Specialist
Cognizant
06.2018 - 12.2020
- Addressed and resolved customer issues efficiently, providing troubleshooting solutions
- Maintained comprehensive documentation to enhance customer self-service
- Collaborated with internal teams to ensure seamless support and communication
Translator
UNHCR
11.2015 - 02.2018
- Translated critical documents from Arabic and Somali to English
- Provided real-time interpretation during meetings and consultations
- Assisted in emergency situations requiring immediate translation support
IT Assistant
UNHCR
10.2013 - 10.2015
- Offered technical support for hardware and software issues
- Assisted in software installation and configuration across various devices
- Helped set up and maintain computer hardware for staff use
Education
Bachelor of Science - Information Technology
St. Lawrence University
01.2012
Skills
- Strong organizational and time management skills, able to work under pressure and meet tight deadlines
- Attention to detail with a focus on accuracy in all tasks
- Excellent verbal communication skills
- Over 12 years of relevant experience in customer services, community & social services
- Strong interpersonal skills with a commitment to collaborative teamwork
- Proactive and able to work independently with minimal supervision
Languages
Arabic
Native or Bilingual
Timeline
Life Skills Support Worker
IRCOM
11.2024 - Current
Web Experience Designer
Parian Logistics
05.2024 - 07.2024
Translator/Community Services
UNHCR
01.2021 - 10.2023
Customer Success Specialist
Cognizant
06.2018 - 12.2020
Translator
UNHCR
11.2015 - 02.2018
IT Assistant
UNHCR
10.2013 - 10.2015
Bachelor of Science - Information Technology
St. Lawrence University
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