Recruited newcomer youths, designed age appropriate outreach materials, and facilitated after-school and online programs.
Assessed client needs, maintained iCARE reporting, and prepared statistical/narrative reports.
Partnered with SWIS and collaborated across programs to ensure holistic client services.
Enhanced youth engagement by developing and implementing interactive activities and programs for 20+ participant and volunteers.
Served as a positive role model for youths, demonstrating empathy, respect, and understanding through every interaction.
Provided crisis intervention support when necessary, connecting youths with appropriate resources for immediate assistance.
Assisted in the planning and execution of community outreach events to promote youth services within the local area.
Organized educational workshops on topics relevant to youth development such as mental health awareness, substance abuse prevention, and life skills training in group setting.
Managed program budgets responsibly, allocating funds towards the most pressing needs or strategic priorities as determined by organizational leadership.
Organized and assisted in facilitating activities to engage youths 14-29yrs in positive, team-building experiences.
Facilitated communication between clients and other service providers.
Collaborated with various stakeholders to promote social services at open fairs or road shows.
Refugee Settlement Worker / Caseworker / Direct Support Worker / Program Coordinator
Christian Faith Outreach Centre
05.2023 - 04.2024
Supported adult clients facing poverty, mental health challenges, addiction, and social isolation.
Facilitated group sessions(30+), organized events, and delivered crisis intervention and job assistance.
Developed media strategies to enhance program engagement and tracked program outcomes.
Increased cultural awareness among staff members and volunteers, through regular training sessions and workshops.
Evaluated program effectiveness through ongoing monitoring and assessment of outcomes, making necessary adjustments as needed to optimize results.
Established strong relationships with partner agencies, ensuring seamless referrals and effective collaboration on joint initiatives.
Developed culturally sensitive programs for diverse populations, promoting integration and fostering a sense of belonging within the community.
Facilitated group sessions consisting of 15-35 participants on topics such as employment, housing, and legal rights, empowering clients to make informed decisions about their futures.
Managed caseloads efficiently while maintaining accurate records and tracking progress towards established goals.
Organized community events to promote cross-cultural understanding among residents from different backgrounds.
Advocated for clients'' rights when faced with discrimination or other challenges in order to secure fair treatment within the community.
Provided crisis intervention support during challenging situations, ensuring clients'' safety and well-being at all times.
Tracked service activities and outcomes against outlined plans and goals.
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
Participated in professional development and training opportunities to enhance clinical skills.
Education
Diploma - Addictions and Recovery Support for Families and Youth
CDI College
Ajax, ON
03.2023
Associate of Applied Science - Mental Health and Addictions
Durham College
Oshawa, ON
02-2018
High School Diploma -
Pickering High School
Ajax, ON
06.2015
Skills
Positive reinforcement
Social skills development
Family support
Suicide prevention
Crisis intervention
Program support
Program planning
Certified in CPR/AED
Client advocacy
Collaboration and teamwork
Trauma-informed care
Recreational activities
Languages
English
Native or Bilingual
Certification
Smart Serve (2019), Food Handlers (2018), Red Cross CPR & First Aid (2023), De-escalation Training (2023)
Refugee Settlement Worker / Caseworker / Direct Support Worker / Program Coordinator
Christian Faith Outreach Centre
05.2023 - 04.2024
Diploma - Addictions and Recovery Support for Families and Youth
CDI College
Associate of Applied Science - Mental Health and Addictions
Durham College
High School Diploma -
Pickering High School
Summary
Empathetic and dedicated professional with a strong commitment to supporting and uplifting others. Adept at effective communication, program development, and fostering meaningful community connections. Skilled in active listening and conflict resolution, with a focus on creating inclusive spaces that empower individuals and enhance overall well-being. Eager to bring expertise and passion to a new professional opportunity, making a lasting impact.
Accomplishments
Leading with Impact, Global Knowledge
January 2025 Completed
Management Skills for Technical Professional, Global Knowledge