Ahja Welch
Woodland Hills
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Eisner Health
Los Angeles
04.2023 - 01.2026
- Responded to patient inquiries via phone and email promptly to provide accurate information and support.
- Assisted patients with scheduling appointments and managing healthcare needs to ensure timely access to services.
- Educated patients on insurance processes and payment options to enhance understanding and access to care.
- Assist patients with accessing their online health accounts and health files.
- Provide resource navigation to other supportive services
Medical Assistant
Long Beach Medical Weight Control
Long Beach
11.2022 - 02.2023
- Administered injections, drew blood, and conducted routine specimen collections to support diagnostic processes.
- Prepared patients for examinations by obtaining medical histories and recording vital signs to ensure accurate assessments.
- Assisted healthcare professionals during examinations, treatments, and procedures.
- Prepared examination rooms and equipment while ensuring cleanliness of instruments.
- Managed inventory of medical supplies, ensuring exam rooms were adequately stocked with necessary materials for optimal patient care.
- Monitored pharmacological therapies under supervision to ensure patient safety.
Administrative Assistant
Dr. Guevara Family Dental
Inglewood
08.2020 - 09.2021
- Managed appointment scheduling for patient visits and consultations to optimize workflow.
- Greeted patients upon arrival and directed them to appropriate offices promptly.
- Answered incoming calls and directed messages accurately to relevant parties.
- Processed correspondence, documents, and reports to ensure smooth office operations.
- Implemented organized filing systems to improve access to patient information.
- Assisted in preparing accurate dental treatment plans and billing information.
- Filed and retrieved documents while entering company data into databases systematically.
Education
Associate Degree -
Santa Monica College
Santa Monica05-2024
Medical Assistant Certification -
Concorde College
Garden Grove02-2023
General Education -
Hawthorne High School
Hawthorne08-2021
Skills
- Customer relationship management
- Account management
- Data entry
- Insurance verification
- Medical terminology
- Time management
- Problem Solving
Timeline
Remote Customer Service Representative
Eisner Health
04.2023 - 01.2026
Medical Assistant
Long Beach Medical Weight Control
11.2022 - 02.2023
Administrative Assistant
Dr. Guevara Family Dental
08.2020 - 09.2021
Associate Degree -
Santa Monica College
Medical Assistant Certification -
Concorde College
General Education -
Hawthorne High School