AHIMARA RAMIREZ
Caracas,Venezuela
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Comercializadora YeliYan 2014
- Schedule food purchases, negotiate payments to providers, email checking, and developing any request from administration.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Customer Service Tech Support Operator
Plus Contact
- Customer service and tech support calls for Beauty Innovation company located in Florida for O2Nails brand.
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Administrative Virtual Asistant
High Level Solutions
08.2022 - 11.2022
- Create and administrate publicity campaigns for Skin by Ema Post Op Center located in New Jersey. Schedule and confirm daily appointments via phone call. Billing calls and CRM organization.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
OPI Phone Interpreter
-
09.2019 - 10.2021
- English / Spanish interpretation services for medical, commercial and emergency calls.
- Mentored new interpreters on company guidelines and best practices, fostering a supportive work environment that encouraged skill development.
- Provided efficient language assistance in emergency situations, contributing to the well-being of affected individuals via timely communication support.
Advertisement Manager
IRK
09.2019 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- CRM Management.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
Education
English -
Proidiomas
01.2019
Marketing and Advertisment -
IUTAV
01.2019
Skills
- Communication skills
- Adaptability
- Ability to multitask
- Effective time Management
- Leadership skill
- Microsoft Excel
- Ability to work under pressure
- Customer Service
- Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Administrative Virtual Asistant
High Level Solutions
08.2022 - 11.2022
OPI Phone Interpreter
-
09.2019 - 10.2021
Advertisement Manager
IRK
09.2019 - 03.2020
Executive Assistant
Comercializadora YeliYan 2014
Customer Service Tech Support Operator
Plus Contact
English -
Proidiomas
Marketing and Advertisment -
IUTAV
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