Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ahili Lozano

Los Angeles

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase
08.2022 - Current
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed client complaints and concerns by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted customers with setting up or closing accounts, completing credit card applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and recommendations.
  • Educated customers on features and benefits of banking products and services.

Call Center Dispatcher

Skyline Security
03.2022 - Current
  • Monitor dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.

Customer Service Agent

Hallmark Aviation Services, LAX
04.2019 - 12.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints in order to get passengers checked in as quickly as possible.
  • Educated customers on special pricing opportunities and company offerings of upgrades and lounge services.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Checked luggage and directed passengers to concourses and piers.

Club Attendant

AA Admirals Club, LAX
08.2015 - 12.2018
  • Greeted members cheerfully and offered personalized assistance.
  • Assisted with receiving club deliveries of food, beverages and supplies.
  • Prepared beverages and other hospitality for club members.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Stocked food bar with new and transferred food and supplies.
  • Coordinated with facilities team to set up rooms for special member events.
  • Maintained a clean environment and sanitazed our stations.

Education

Associates Degree - Liberal Arts And General Studies

Los Angeles Southwest College
Los Angeles, CA
06.2014

Skills

  • Credit card payment processing
  • High-energy attitude
  • Product organization
  • Problem-solving abilities
  • Dedicated team player
  • New Account Setup
  • Consumer Banking
  • Teller Support
  • Product Promotion
  • Cross-Selling and Partner Referrals
  • Balance Transfers
  • Credit Solutions Guidance
  • Sales Proficiency
  • Account Updating
  • Customer Service-Oriented
  • Account Servicing
  • Developing Customer Relationships
  • Customer Education
  • Account Openings
  • Product and service understanding
  • Bank Sales
  • Products and Services Knowledge

Certification

ServSafe Food Handler Certificate #3243925

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Associate Banker

JPMorgan Chase
08.2022 - Current

Call Center Dispatcher

Skyline Security
03.2022 - Current

Customer Service Agent

Hallmark Aviation Services, LAX
04.2019 - 12.2020

Club Attendant

AA Admirals Club, LAX
08.2015 - 12.2018

Associates Degree - Liberal Arts And General Studies

Los Angeles Southwest College

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Ahili Lozano