Summary
Overview
Work History
Education
Skills
Awards
Languages
Certification
Timeline
Generic

Ahija Murray

Toronto,ON

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head of Administrative Services

Miento Style
03.2022 - 03.2024
  • Developed strong understanding of each clients needs and provide appropriate solutions based on client requirements
  • Liaise with current, past and future clients to build long standing relationships within the business
  • Maintained accurate client records and booking appointments in accordance to data protection protocols
  • Respond to high volume email and telephone inquiries promptly and professionally
  • Improve salon structure along with functionality and workflow by providing innovative concepts geared towards client needs
  • Handle inbound and outbound calls with swift yet accurate solutions based on clients needs while maintaining professional yet friendly atmosphere.

Care Support Assistant/ Front Desk Receptionist

Sienna Living - Harmony Hills Care Community
08.2020 - 02.2022
  • Filed and organized staff and resident documentation containing vital and personal information while maintaining company confidentiality procedures and policies
  • Collecting and processing payments made by visitors and residents and issuing receipts
  • Screened all staff, residents and visitors coming in and out of the care facility while wearing full PPE and using standardized screening tools while adhering to strict and structured system placed in action by directors of care
  • Used professional telephone etiquette to adhere to multiple lines tending to each callers needs using appropriate measures as directed by Sienna Living policy
  • Organize meetings and prepare corresponding information to provide to staff to ensure all parties are fully informed on meeting topics
  • Track, maintain and file all applicable data to ensure residents records are up to date and accurate.

Administrative Assistant

DBPC Staffing CO
01.2019 - 07.2019
  • Produce documents, reports and research papers required to ensure smooth transaction processing for clients and staff
  • Tend to multiple phone lines directing each caller to their appropriate department in a time efficient manner allowing for minimal phone traffic
  • Prepare boardrooms for staff/client meetings by cleaning, replenishing supplies, organize information, provide needed materials and keeping meetings on schedule to ensure each meetings time requirements have been met
  • Organizing and delivering mail to each respective party
  • Use of analytic skills to conduct research papers and assist with data entry
  • Handle inquiries, applications, follow ups, emails and payments from returning clients and potential new clients
  • Inform clients of pending and upcoming charges, N.S.F notices, calculating and communicating adjustments on a client based fashion
  • Keeping all documents, information, transactions and any person information confidential and secure while following company policies and procedures regarding confidentiality.

Education

Diploma -

Centennial College
Toronto, ON
04.2020

OSSD -

Notre Dame Catholic School
Toronto, ON
06.2017

Skills

  • Great passion for providing excellent customer/client service skills developed over years of customer/client focused work experience
  • Detail oriented while performing tasks with accuracy
  • Immaculate written and verbal communication skills
  • Collecting and processing payments
  • Advanced computer software experience; Microsoft, Adobe, Google, Zoom, ICON, Liberty Software Recorder, Frank
  • Polite, respectful and welcoming professional
  • Flexible and adaptable to face paced environments
  • Expert organizational and interpersonal skills
  • Experienced in registering, admitting and appointment scheduling
  • Strong problem solving skills along with active listening and providing speedy yet effective solutions

Awards

Typist Certified 50wpm

Languages

English
Native or Bilingual

Certification

Typist Certified 50 wmp

Timeline

Head of Administrative Services

Miento Style
03.2022 - 03.2024

Care Support Assistant/ Front Desk Receptionist

Sienna Living - Harmony Hills Care Community
08.2020 - 02.2022

Administrative Assistant

DBPC Staffing CO
01.2019 - 07.2019

Diploma -

Centennial College

OSSD -

Notre Dame Catholic School

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Ahija Murray