Summary
Overview
Work History
Education
Skills
references
Languages
Certification
Affiliations
Software
Timeline
Generic

Ahereza Blessing

Surrey,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE AND SOCIAL WORKER- VOLUNTEER

REVIVAL ACCESS CHURCH
11.2023
  • Counseling and Emotional Support: i offer counseling services to individuals and families dealing with issues such as grief, relationship problems, addiction, mental health concerns, or financial difficulties
  • Crisis Intervention: i respond to crises within the church community, providing immediate support and connecting individuals with appropriate resources
  • Advocacy: i advocate for the needs and rights of vulnerable individuals or groups within the church and the broader community
  • T addressing issues related to poverty, social justice, discrimination, or access to resources
  • Referrals and Resource Coordination: i help connect people with community resources such as healthcare, housing, employment assistance, or support groups
  • Outreach and Community Engagement: organize and participate in outreach programs, community service projects, and educational initiatives to address social issues and promote social justice within the church and the surrounding community
  • Greeting and Hospitality: i warmly welcome individuals as they enter the church, offering assistance, answering questions, and providing information about the church's programs, services, and events
  • Communication: i personnel effectively communicate with church members and visitors, both in person and through various communication channels (phone, email, social media), addressing inquiries, concerns, or requests for information
  • Event Coordination: i assist in organizing and coordinating church events, such as weddings, baptisms, funerals, or social gatherings, ensuring a smooth and positive experience for participants
  • Conflict Resolution: i help resolve conflicts or issues that arise within the church community, providing a listening ear, offering guidance, or directing individuals to appropriate church leaders or resources
  • Administrative Support: i may assist with administrative tasks, such as managing registrations, maintaining databases, preparing church bulletins, or coordinating volunteer schedules
  • Social media activities
  • I support the media team to manage online clients and inquiries that come through for the church.

Brand Marketing & Customer Service Manager

HOSPITAL HOLDINGS LTD: -KHL)
02.2022 - 11.2023
  • Brand and public image management on behalf of the organisation
  • Develop and implement Marketing and communications strategy for the company
  • Develop & represent KHL’s new business relationships on various forums to suit the company’s objectives
  • Popularize knowledge products through simplification of complex concepts to drive advocacy among all stake holders
  • Develop digital marketing strategy and implement it, manage digital spaces
  • Generate and publish multimedia content through company’s website
  • Build relationships with media and communication partners for increased visibility
  • Identify and exploit opportunities for media engagement
  • Develop complementary communications for high-level events such as press conferences, program launches, regional engagements, speaking opportunities, etc
  • Develop and Manage marketing budgets along side strong campaigns.
  • Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
  • Developed strong relationships with clients through regular communication and personalized attention.
  • Increased customer retention rates by providing exceptional service and support for all client needs.
  • Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries.
  • Collaborated with cross-functional teams to develop customized solutions for unique client challenges.

Communications and Marketing Manager

TIBA GROUP AFRICA
01.2019 - 01.2022
  • Overall responsibility to ensure smooth running of the communications and marketing department
  • Responsible for the ownership, development and growth of the client brand
  • Generate annual marketing budget with monthly targets taking into account production capacity and Shareholder/directors expectations
  • Developing effective, comprehensive, segmented marketing and communication plan to drive product usage, brand engagement
  • Managing segment budget ensuring the design of cost effective campaigns to promote the brand, product and services
  • Conceptualizing, designing and implementing an end-to-end communication strategy across all media and channels both digital and conventional
  • Managing, defining and/or influencing segment specific value propositions and ultimately product portfolio to optimize revenue and profitability
  • Creating new platforms or properties (media and experiential) that reinforce the segment positioning.

Marketing & Customer Service Manager

Clear And Glow Deluxe Africa
06.2017 - 01.2019
  • Overall market planning by providing insights of both local and international business operations to help achieve the strategic objectives of the business
  • Enhance the contribution to revenue per product for the brands through executing market research, product portfolio management, tracking and brand activations in line the respective departmental work plan
  • Field visits and reporting to follow up on the challenges faced, new expectations and follow up towards their achievement
  • Coordinating the implementation of customer relationship marketing programs for international business
  • Coordinate channel branding consistency in the respective countries to ensure the three brands are well represented
  • Prepare and submit relevant administrative documents in a timely and accurate manner, shows, Market activation events and market intelligence plans
  • Follow-up on the implementation of the Export Sale strategies that may include Trade.

Communications & Marketing Administrator

Pinnacle Group
11.2015 - 05.2017
  • Promoted the company image, built excellent client relations with the company and represented it in a professional manner to clients by possessing strong knowledge of products and services
  • Handle all Digital and content marketing
  • Plan and implement the marketing and communications strategy
  • Organize and direct promotional events, experiential
  • Recommended techniques to improve the company’s public image and manage press
  • Manage the company’s customer experience
  • Ensure that all marketing materials meet the company’s brand identity strategy
  • Identify and resolve any issues with promotional content in a timely and professional manner
  • Keep track, review and monitor the major key corporate clientele accounts
  • Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and dvds.

Marketing - Brand & Communications Executive

AIRTEL UGANDA LIMITED
05.2013 - 08.2015
  • Assisted in developing marketing strategies and activities within the company by participating in overseeing the marketing department and providing direction and feedback on major projects, budgeting, branding, and sales as well as set the overall direction and objectives for product and service offerings
  • Organizing brand events where Airtel is a partner to ensure maximum value and brilliant execution
  • Data Base management on a digital campaign on social media
  • Budget reconciliation supports
  • Assisted in developing design marketing strategies and maintained a good customer relationship through the proper documentation of sales records hence ensured follow up
  • Researched and analyzed market trends, competitor offerings, demographics, and other information that affect marketing strategies
  • Identified areas for improvement in product offerings, sales tactics, marketing strategy, and promotional activities.

Education

Bachelor of Arts - Marketing

Chattered Institute of Marketing
CIM UK
01.2023

Bachelor’s in office & information management -

Makerere University Business School
12.2015

Skills

  • Treatment Planning
  • Case Documentation
  • Client Needs Assessment
  • Risk Assessment
  • Staff Training
  • Report Generation
  • Key Performance Indicators (KPI)s
  • Customer Retention
  • Microsoft Office Suite
  • Salesforce
  • Adaptability
  • Lead Generation
  • Client Education
  • Account Management
  • Time Management
  • Organizational Skills
  • Conflict Resolution
  • Active Listening
  • Excellent Communication
  • Relationship Building
  • Client Retention
  • Decision Making
  • Cross-functional Collaboration
  • Contract Negotiation
  • Opportunities Identification
  • Business Development
  • Relationship Building and Management
  • Business Growth Strategies
  • Marketing Strategy Development
  • Brand Development
  • Brand Marketing

references

1. Pastor George , Revival Access church surrey Bc +1-778-636-9206

2. Ndiho Douglas , Loblaw companies +1-403-815-4858

2. Nanah Claren Nanyonga, Media and Campaign Management Specialist- USAID/SBCA, nanah.claren@gmail.com, +256-755-600-025


Languages

English
Native or Bilingual

Certification

marketing campaigns

Applied marketing

marketing fundamentals

communications in marketing

CPR

First Aid

Affiliations

  • reading books, swimming, gym

Software

Microsoft office

CRM

Timeline

CUSTOMER SERVICE AND SOCIAL WORKER- VOLUNTEER

REVIVAL ACCESS CHURCH
11.2023

Brand Marketing & Customer Service Manager

HOSPITAL HOLDINGS LTD: -KHL)
02.2022 - 11.2023

Communications and Marketing Manager

TIBA GROUP AFRICA
01.2019 - 01.2022

Marketing & Customer Service Manager

Clear And Glow Deluxe Africa
06.2017 - 01.2019

Communications & Marketing Administrator

Pinnacle Group
11.2015 - 05.2017

Marketing - Brand & Communications Executive

AIRTEL UGANDA LIMITED
05.2013 - 08.2015

Bachelor of Arts - Marketing

Chattered Institute of Marketing

Bachelor’s in office & information management -

Makerere University Business School

Similar Profiles

CREATE PROFILE
Ahereza Blessing